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Account holder name, Billing address, Date of birth, and Last 4 digits of SSN
The issue in GetHuman1653154's own words
I just spoke with Sue the case manager who made me feel as if I did something wrong. My acct was drafted twice and when I shared that she advised of the procedures of which will put me in a bind today. I didn't draft $***.** twice. It was very upsetting to me since we are dealing with so much and to have someone who could not grasp that I was the one who had the money taken out. Sometimes doing your job means much more than your ego.
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