I have until today given very regular sustained business to Waitrose Ringwood but my ex...

GetHuman2213401's customer service issue with Waitrose from February 2019

1 view
127 similar
0 following
Help with my Waitrose issue
First: share to improve GetHuman2213401's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2213401's next move: call Waitrose.
The best way to get your problem resolved is to tap the button below to start calling Waitrose. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman2213401 may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman2213401's own words
I have until today given very regular sustained business to Waitrose Ringwood but my experience today is making me reconsider that practice. I regularly travel to the store on my bicycle and have a travel mug with a lid which I often use to have a coffee whilst shopping. Today because there was a splash of mud on the lid one of the partners decoded she would hassle me. So I asked to see a manager to give them the option to rectify the matter appropriately. Emma Groves arrived and after speaking to the partner came over to proffer the argument she had been given. On top of that she decided it was appropriate to point out that I like all the other customers I had taken the top off my coffee cup whilst sitting at the table. When I pointed out the fact that ALL the customers had taken the caps off their cups she persisted in saying that I should replace my lid whilst everyone else could carry on as before. I'm uncomfortable about her discriminatory actions, I'm confident in respectable supermarkets this would be addressed. **I'm unsure about how to move forward with this but it is questionable whether the partners at Waitrose Ringwood are suitably adept at customer relations. This could have a detrimental affect for the John Lewis shopping in the future. **Kind regards **Paul Skidmore
GetHuman2213401 did not yet indicate what Waitrose should do to make this right.
I have an issue with Waitrose too
How GetHuman2213401 fixed the problem
We are waiting for GetHuman2213401 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Waitrose's attention and get better help faster. Tap below to get started.
Having Waitrose issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2213401 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman2213401
Feb 15th, 2019 - 8 mons ago
I have an issue with Waitrose too
Not resolved
Seen by 1 customer so far
Similar issue to 127 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman2213401 started working on this issue
Feb 15th 1:39pm