Good evening.. after a days DIY, I popped into town to pick up a few items. Having nev...

GetHuman1485944's customer service issue with Waitrose from November 2018

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The issue in GetHuman1485944's own words
Good evening.. after a days DIY, I popped into town to pick up a few items. Having never shopped in Waitrose before I didn’t really know what to expect.. what I did find was a clear ‘class’ divide. *Wearing a ,slightly paint covered tracksuit and hoodie, I’ll admit I did look a little disheveled! But *I* felt that I was somewhat judged , almost lower class. Staff merely grunted, a gentleman wearing a suit was ushered to the newly opening till, despite being behind us, I was ignored at the deli counter in favour of a lady who obviously shops there often, as her ‘usual’ was prepped and handed over during my requests to be served... and no question on if we had a rewards card.. I guess it was apparent we did not! **Im aware that ‘you’ can not help the way that ‘I’ felt today upon visiting one of your stores.. but for myself, and the few others who may choose to go out, in public dressed in ‘Work wear’ , I feel staff should treat every customer in the same manner. **M Jones

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Customer service issue
Reported by GetHuman1485944
Nov 4th, 2018 - 4 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 36 others
0 customers following this


GetHuman1485944 started working on this issue
Nov 4th, 2018 7:06pm