Wish to speak with corporate level rep who can assist. Could not get local office to e...
GetHuman716015's customer service issue with WageWorks from May 2018
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The issue in GetHuman716015's own words
Wish to speak with corporate level rep who can assist. Could not get local office to escalate by any option other than customer service with no authority to help. They claimed no higher level to call and no corporate information. The delays I have encountered are truly impacting my literal life to move forward for organ transplant surgery. My COBRA application was submitted in April. Due to conflicting information and denial of on-line access with multiple calls for assistance, my payment for May and June occurred ********. It was debited from my account the same day. Now, I face another * to ** day delay. Transplant Centers must have proof of coverage or major protected funding ($***k plus) before an organ is requested. I have ***% transplant coverage and Emory Transplant Center wants to see me again ASAP for the final workup prior to submission to the national organ "list". I need to get on the schedule next week and I'm "stuck" until my COBRA is approved. Please Help Me speed up the final processing just like the payment immediately went through.
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