Quick response. Fully resolved. Problem with setup due to user error.

GetHuman1596830's customer service issue with Wacom from November 2018

48 similar
0 following
Help with my Wacom issue
First: share to improve GetHuman1596830's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1596830's next move: go to the Wacom help center.
Wacom doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1596830 will want to follow the link below to head to their help center. We will check on GetHuman1596830 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1596830 may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman1596830's own words
Install the new Wacom tablet ... My new Wacom tablet will not install on my MAC OS Mojave, because I can't find the Wacom Utility file from the old version. I have lost the old tablet and cannot connect it to remove. I need to use this new device to teach an online class in two hours. Can you help??
I needed it for teaching a class that was about to start
It was resolved already
I've been a customer about * years.
I have an issue with Wacom too
How GetHuman1596830 fixed the problem
We are waiting for GetHuman1596830 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Wacom's attention and get better help faster. Tap below to get started.
Having Wacom issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1596830 fixes it.
This email address isn't valid


Wacom Intuos
Customer service issue
Reported by GetHuman1596830
Nov 20th, 2018 - 10 mons ago
I have an issue with Wacom too
Not resolved
Seen by 9 customers so far
Similar issue to 48 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1596830 started working on this issue
Nov 20th, 2018 8:55pm