Hey,**my girlfried is keen to buy a new Cintiq ** Pro, but there is all this confusing...

GetHuman1550139's customer service issue with Wacom from November 2018

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The issue in GetHuman1550139's own words
Hey,**my girlfried is keen to buy a new Cintiq ** Pro, but there is all this confusing information about connectivity with the Wacom Link Adapter and running everything in *k@**Hz. **Can you help us to find the right setup for a cintiq ** pro with a MB Pro **" (Mid ****) and the needed cables (EU-Shop-Links are welcome).**As of now we found out that the Wacom Link Adapter seems to be necessary, but the problem seems to be to the included wacom miniDp*-*miniDP cable which is not *K capable.*Also on the Wacom Site is says that the Wacom Link Adapter is shown to be only compatible with the Cintiq Pro *****? So is the Link Adapter unneccessary?**So what do we need? Thunderbolt * * Mini-DisplayPort *.* or higher(?) to connect the Macbook Pro **" to the Wacom Link Adapter.Or TB**MiniDP to USB-C to connect directly to the Cintiq Pro? And an additional standard USB Cable for Data Connection (Not Video). And from the Wacom Link there is a USB-C to USB-C Connection to the Cintiq? Is this correct?**Thanks Martin

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Customer service issue
Reported by GetHuman1550139
Nov 13th, 2018 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 46 others
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GetHuman1550139 started working on this issue
Nov 13th, 2018 9:54am