After updating my Mac to Mojave my tablet would no longer function. I downloaded a new...

GetHuman-wstrauch's customer service issue with Wacom from November 2018

3 views
 | 
41 similar
 | 
0 following
Help with my Wacom issue
GetHuman-wstrauch's next move: go to the Wacom help center.
Wacom doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-wstrauch will want to follow the link below to head to their help center. We will check on GetHuman-wstrauch later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-wstrauch may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman-wstrauch's own words
After updating my Mac to Mojave my tablet would no longer function. I downloaded a new driver but could not install it as I was instructed that I must first remove the old driver. I went to the Wacom utility, as instructed, and removed the old driver. When I tried to install the new driver I got the same message that I must remove the old driver. I tried a restart but had the same result. What's next?
GetHuman-wstrauch did not yet indicate what Wacom should do to make this right.
I have an issue with Wacom too
How GetHuman-wstrauch fixed the problem
We are waiting for GetHuman-wstrauch to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Wacom's attention and get better help faster. Tap below to get started.
Having Wacom issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-wstrauch fixes it.
This email address isn't valid

Wacom

Customer service issue
Reported by GetHuman-wstrauch
Nov 4th, 2018 - a yr ago
I have an issue with Wacom too
Not resolved
Seen by 3 customers so far
Similar issue to 41 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-wstrauch started working on this issue
Nov 4th, 2018 9:03pm
GetHuman-wstrauch shared this issue with others over email
Nov 4th, 2018 9:07pm