I have a Wacom **HD and the Wacom drivers are not working correctly. I still have motio...

GetHuman1312075's customer service issue with Wacom from October 2018

2 views
 | 
34 similar
 | 
0 following
Help with my Wacom issue
First: share to improve GetHuman1312075's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1312075's next move: go to the Wacom help center.
Wacom doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1312075 will want to follow the link below to head to their help center. We will check on GetHuman1312075 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1312075 may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman1312075's own words
I have a Wacom **HD and the Wacom drivers are not working correctly. I still have motion tracking but often the pen tilt*sensitivity will go. I have tried restarting the Wacom Professional service but this doesn't help the issue. I have also tried disabling the Wacom driver, and as a experiment, going into task manager and ending all Wacom processes to see if the pen will still run.. which it does, so I'm more than certain that Windows ** is interfering with my Wacom drivers. What I'm wondering is what kind of Windows process could be interfering here? I have disabled windows ink.. unless I have not done this properly. There is a solution that I know of for this issue* I can restart my computer which solves the problem (Unless I restart the Wacom process and then the problem kicks in again) But this isn't a very practical solution to do each time it happens so I'm looking for the root of the problem.*Thanks for any help you can offer,*Ben.
GetHuman1312075 did not yet indicate what Wacom should do to make this right.
I have an issue with Wacom too
How GetHuman1312075 fixed the problem
We are waiting for GetHuman1312075 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Wacom's attention and get better help faster. Tap below to get started.
Having Wacom issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Wacom email you?
This email address isn't valid
Follow this issue
See how GetHuman1312075 fixes it.
This email address isn't valid

Wacom

Customer service issue
Reported by GetHuman1312075
Oct 10th, 2018 - a mon ago
I have an issue with Wacom too
Not resolved
Seen by 2 customers so far
Similar issue to 34 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1312075 started working on this issue
Oct 10th 9:52pm