Help!! Desperate for an answer! Don't have any information on account or ssn of deseased owner!

GetHuman-coolbgr's customer service issue with Wachovia Dealer Services from October 2018

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The issue in GetHuman-coolbgr's own words
TALK TO A HUMAN FOR HELP ... Owner of a vehicle is deceased. My daughter purchased vehicle from her granddaughter, who apparently sold it illegally. Went to DMV and found out that the vehicle had a lien from Wachovia Dealer Services. Need to know if the lien was paid off or not and how much it is. We can't get a clear title to register or sell the vehicle until we know this information, and if lien was paid off, need a lien release letter. Information on account number or SSN of the owner is not known and the granddaughter who sold the vehicle to my daughter is not cooperating at all! All I have is the name of the owner and a VIN number of the vehicle.
There are several issues from folks with liens on their vehicles. I suspect their concerns are never answered on this crazy site!!
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Wachovia Dealer Services

Customer service issue
Reported by GetHuman-coolbgr
Oct 17th, 2018 - 3 mons ago
I have an issue with Wachovia Dealer Services too
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Seen by 9 customers so far
Similar issue to 60 others
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Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of Social Security number
GetHuman-coolbgr started working on this issue
Oct 17th, 2018 5:50pm