Need a lien release! HELP!!!!

GetHuman-arnitar's customer service issue with Wachovia Dealer Services from June 2018

Help with my Wachovia Dealer Services issue
The issue in GetHuman-arnitar's own words
My name is Arnita Ryan. I am the office manager of Ada Ford Lincoln Inc. We took in a trade from Michael or Jana Stewart, **** Ford Escape, VIN *FMCU**GX*KC*****. We are in Oklahoma. The ********* lien to Wachovia Dealer Services Inc is on the face of the title. The customers supplied us with a letter from Wells Fargo stating that the vehicle has been paid off. However, we need an original lien release or a certified copy of the lien release. Also acceptable would be a certified letter from Wells Fargo with the customers' information, the vehicle information and a statement stating that Wachovia and Wells Fargo are one and the same. Could you please assist me in obtaining this document? Thank you.
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Wachovia Dealer Services

Customer service issue
Reported by GetHuman-arnitar
Jun 8th, 2018 - a yr ago
I have an issue with Wachovia Dealer Services too
Fixed
Seen by 9 customers so far
Similar issue to 356 others
0 customers following this
Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of Social Security number
Timeline
GetHuman-arnitar started working on this issue
Jun 8th, 2018 9:04pm
GetHuman-arnitar indicated the issue is not fixed yet.
Jun 11th, 2018 1:36pm
GetHuman-arnitar indicated the issue is not fixed yet.
Jun 11th, 2018 1:36pm
GetHuman-arnitar indicated the issue is not fixed yet.
Jun 11th, 2018 10:09pm
GetHuman-arnitar indicated the issue is not fixed yet.
Jun 11th, 2018 10:10pm
GetHuman-arnitar indicated the issue is not fixed yet.
Jun 11th, 2018 10:10pm
GetHuman-arnitar indicated the issue is not fixed yet.
Jun 11th, 2018 10:11pm