GetHuman-arnitar's customer service issue with Wachovia Dealer Services from June 2018
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My name is Arnita Ryan. I am the office manager of Ada Ford Lincoln Inc. We took in a trade from Michael or Jana Stewart, **** Ford Escape, VIN *FMCU**GX*KC*****. We are in Oklahoma. The ********* lien to Wachovia Dealer Services Inc is on the face of the title. The customers supplied us with a letter from Wells Fargo stating that the vehicle has been paid off. However, we need an original lien release or a certified copy of the lien release. Also acceptable would be a certified letter from Wells Fargo with the customers' information, the vehicle information and a statement stating that Wachovia and Wells Fargo are one and the same. Could you please assist me in obtaining this document? Thank you.
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