I make a payment arrangement to pay my bill. The rep tells me to keep the arrangement o...

GetHuman2633133's customer service issue with WOW! from March 2019

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The issue in GetHuman2633133's own words
I make a payment arrangement to pay my bill. The rep tells me to keep the arrangement or my services will be interrupted. Also I wouldn't be to make another payment arrangement. I kept my payment arrangement and they still interrupted my services. They turned my service back on but now they are saying I didn't keep my arrangement. I never can get a Rep the speaks clear English or get someone in the United States. i can never speak to a supervisor. There should be local phone number in our city we can contact someone who understands
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WOW!

Customer service issue
Reported by GetHuman2633133
Mar 29th, 2019 - 6 mons ago
I have an issue with WOW! too
Fixed
Seen by 26 customers so far
Similar issue to 574 others
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Items needed
PIN on Account
Name of Account Holder
Phone Number on Account
Email on Account
Billing Address
Last 4 of Social Security
Timeline
GetHuman2633133 started working on this issue
Mar 29th 3:07pm
GetHuman2633133 indicated the issue is not fixed yet.
Mar 29th 3:08pm
GetHuman2633133 confirmed the issue is fixed. Hooray!
Apr 1st 3:26pm
GetHuman2633133 indicated the issue is not fixed yet.
Apr 1st 3:26pm