My son has been experiencing constant internet connection drop out in the past * days...

GetHuman-pipes's customer service issue with WOW! from December 2018

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If you are having technical issues with your Sprint device then I suggest bringing the device into a store near you. You can use this locator to find the store - http://storelocator.sprint.com/locator/
The issue in GetHuman-pipes's own words
My son has been experiencing constant internet connection drop out in the past * days. He is being disconnected from the servers of games he plays on the xbox. We have tried resetting the router and xbox and tested the download speed from the xbox measured at ** MBS. He connects the xbox to the internet using wifi and has never had a problem in the past playing his games. Our address is *** tierra verde lane panama city beach florida *****. Please let us know what can be done to fix the issue.
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WOW!

Customer service issue
Reported by GetHuman-pipes
Dec 1st, 2018 - 6 mons ago
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Timeline
GetHuman-pipes started working on this issue
Dec 1st, 2018 11:46pm