Hi I would like to cancel my services. I’m behind on my bill due to me recently just ge...

GetHuman-mrsterks's customer service issue with WOW! from October 2018

Help with my WOW! issue
Tip from another customer
If you are currently under contract you will need to pay an Early Termination Fee. The best time to cancel is at the end of a billing cycle.
The issue in GetHuman-mrsterks's own words
Hi I would like to cancel my services. I’m behind on my bill due to me recently just getting back to work after being off for surgery. I called to make arrangements on my bill and I was hung up on twice by customer Service rep told I can’t talk to a manager and I can’t make any arrangements that I need to pay my bill now or they were coming to turn it off. I told the rep I’m not looking to have my service restored I’m simply calling to make arrangements because of the circumstances I faced and my back pay from short term disability money was not deposited into my account so I wanted to make arrange to avoid collections and she told me no that’s not an option very good rudely.
GetHuman-mrsterks did not yet indicate what WOW! should do to make this right.
I have an issue with WOW! too
How GetHuman-mrsterks fixed the problem
I called them and finally was able to get through to a rep located in the United States and they apologized for the two previous reps. They informed me they have a call center out of the country answering calls and that the behavior was unacceptable and not the standard of WOW. They told me my bill wasn’t even ** days past due and they could assist me with making my arrangements and they were sorry the other reps misinformed me. I’m still canceling my service because I’ve never been talked to and treated so rudely by customer service in my life.
Please help with my WOW! issue
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Customer service issue
Reported by GetHuman-mrsterks
Oct 17th, 2018 - 3 mons ago
I have an issue with WOW! too
GetHuman-mrsterks shared how to fix
Seen by 4 customers so far
Similar issue to 152 others
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Items needed
PIN on Account
Name of Account Holder
Phone Number on Account
Email on Account
Billing Address
Last 4 of Social Security
GetHuman-mrsterks started working on this issue
Oct 17th, 2018 11:06pm
GetHuman-mrsterks confirmed the issue is fixed. Hooray!
Oct 17th, 2018 11:39pm