Good morning, I took my family to London from *st to *th November. On the evening of th...
GetHuman1534792's customer service issue with WH Smith from November 2018
18 views | 2 similar | 0 following
Help with my WH Smith issue
First: share to improve GetHuman1534792's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1534792's next move: talk to WH Smith when they open.
WH Smith's call center is closed now. We will send GetHuman1534792 a reminder to call them when they open. Nothing to do for now but wait!
The issue in GetHuman1534792's own words
Good morning, I took my family to London from *st to *th November. On the evening of the *nd we caught the tube to Euston Station & I had to use your store on the concourse to purchase a note pad, before we walked back to our hotel. I took this to the cashier & clearly remember him saying £* something was the price. I didn’t purchase any other items, paid by contactless & thankfully kept the receipt. I didn’t think anymore until a few days ago when I went through how much we had spent during our stay, checking my receipts against my bank & credit card. I saw a purchase of £**.** at WH Smith, I had no idea what this was, then checked my receipt & find I had also been charged for * x Mr Parkers Tea Parti Mult (whatever these are) at £*.** on top of my note pad. I don’t know what has taken place & maybe wrongly am assuming the member of staff is putting items on customers bills, knowing the majority are probably contactless & we don’t check the machine when presenting our card & then taking money for themselves. I admit I should have checked my receipt at the time, but when you have * young children it’s getting late & you want to get back to the hotel, you don’t think of that. Especially when you are told at the till the cost of the items is roughly what you expect to pay. I would like to know what you will now do about this. I still have the receipt & can provide you with a copy if necessary. I was in the store at **:** hrs & served by Marios. If you check your store cctv which I assume you will have for that time, you’ll clearly see I only buy a note pad & am wearing a dark blue hooded bomber type parka jacket if you need to identify me. I await your response. Kind regards, Andrew Blackford
GetHuman1534792 did not yet indicate what WH Smith should do to make this right.
I have an issue with WH Smith too
How GetHuman1534792 fixed the problem
We are waiting for GetHuman1534792 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.