I switched from Compass bank for my personal checking account this past year because of...

GetHuman1661257's customer service issue with VyStar Credit Union from November 2018

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Help with my VyStar Credit Union issue
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The issue in GetHuman1661257's own words
I switched from Compass bank for my personal checking account this past year because of the advertising of no more fees. However I have never had so many NSF fees in such a short period. VyStar will never decline any type of payment it seems when funds aren’t available. At least Compass would actually let the payment go through and then add the NSF fee. Why do I have to pay a fee when the bank isn’t paying anything? Also usually customer service is pretty good but this last phone call the representative argued about everything. I said that check was from a month ago and she said it was ** days ago for example. I’ll be closing my account and recommending my wife as well as everyone else who uses VyStar to think about switching to a bank that is more inline with this era. The fact that there is no ** help and that the app doesn’t tell you what’s pending or accepted is poorly designed. Hopefully these issues will be resolved soon for others sake.
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VyStar Credit Union

Customer service issue
Reported by GetHuman1661257
Nov 30th, 2018 - 6 mons ago
I have an issue with VyStar Credit Union too
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Seen by 2 customers so far
Similar issue to 33 others
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GetHuman1661257 started working on this issue
Nov 30th, 2018 4:50pm