Hello, my flight was cancelled and I had the option to either reschedule the flight, an...

GetHuman-ascesped's Cancel Flight issue with Vueling Airlines from March 2020

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Name on the ticket, Booking reference, Billing address, Email address on the account, and Itinerary number
Top Tip from another customer
Canceling or changing a Flight without insurance usually results in a fee of around $200 to change the flight. If you have insurance be sure your insurance covers the reason you need to cancel or change your flight.
The issue in GetHuman-ascesped's own words
Hello, my flight was cancelled and I had the option to either reschedule the flight, and pay the difference between the original ticket and new ticket, or to receive a full refund as stated in the email I received when my flight was cancelled. I request the full refund via the vueling website, however I later received a credit, not a full reimbursement as the email stated and I would like a full refund. It is against EU regulations for an airline company to only offer a credit and no means of a full refund. It also did not clarify in the email that the refund would be provided as a credit it states: Dear Customer,**We would like to inform you that as a result of the COVID-** outbreak, at least one of the flights in your booking is cancelled.**We offer you the following options:** The re-booking of your flight to your final destination at a later date, subject to seat availability*Or** Request a REFUND to receive the full reimbursement of your booking (you will receive it within approximately * days)**Thank you*Ashley

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How Do I Request a Refund from Vueling Airlines?How Do I Cancel a Flight for Vueling Airlines?What Do I Do If My Baggage Is Lost on Vueling Airlines?
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Vueling Airlines

Cancel Flight issue
Reported by GetHuman-ascesped
Mar 28th, 2020 - a year ago
Not resolved
Seen by 2 customers so far
Similar issue to 911 others
0 customers following this


GetHuman-ascesped started working on this issue
Mar 28th, 2020 2:40pm

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