Hello, my flight was cancelled and I had the option to either reschedule the flight, an...

GetHuman-ascesped's Cancel Flight issue with Vueling Airlines from March 2020

Help with my Vueling Airlines issue
First: share to improve GetHuman-ascesped's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-ascesped may need:
Name on the ticket, Booking reference, Billing address, Email address on the account, and Itinerary number
Top Tip from another customer
Canceling or changing a Flight without insurance usually results in a fee of around $200 to change the flight. If you have insurance be sure your insurance covers the reason you need to cancel or change your flight.
The issue in GetHuman-ascesped's own words
Hello, my flight was cancelled and I had the option to either reschedule the flight, and pay the difference between the original ticket and new ticket, or to receive a full refund as stated in the email I received when my flight was cancelled. I request the full refund via the vueling website, however I later received a credit, not a full reimbursement as the email stated and I would like a full refund. It is against EU regulations for an airline company to only offer a credit and no means of a full refund. It also did not clarify in the email that the refund would be provided as a credit it states: Dear Customer,**We would like to inform you that as a result of the COVID-** outbreak, at least one of the flights in your booking is cancelled.**We offer you the following options:** The re-booking of your flight to your final destination at a later date, subject to seat availability*Or** Request a REFUND to receive the full reimbursement of your booking (you will receive it within approximately * days)**Thank you*Ashley

GetHuman-ascesped did not yet indicate what Vueling Airlines should do to make this right.

How GetHuman-ascesped fixed the problem

We are waiting for GetHuman-ascesped to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Vueling Airlines customer problems.
How Do I Correct My Itinerary with Vueling Airlines?How Do I Request a Refund from Vueling Airlines?How Do I Cancel a Flight for Vueling Airlines?What Do I Do If My Baggage Is Lost on Vueling Airlines?
Do you have a customer issue as well?
We can help you get Vueling Airlines's attention and get better help faster. Tap below to get started.
Having Vueling Airlines issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Vueling Airlines

Cancel Flight issue
Reported by GetHuman-ascesped
Mar 28th, 2020 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 911 others
0 customers following this


GetHuman-ascesped started working on this issue
Mar 28th, 2020 2:40pm

Moving? Set Up Services in 1 Call

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians