I had a flight out of Ibiza to Barcelona and then a connecting flight to America. Our f...
GetHuman-tolleme's customer service issue with Vueling Airlines from October 2019
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The issue in GetHuman-tolleme's own words
I had a flight out of Ibiza to Barcelona and then a connecting flight to America. Our flight was delayed and instead of your staff being helpful they dismissed us and were very rude. When I told them I would miss my flight because of the delay one of your employees looks at me and tells me it’s not his problem and there’s nothing he can do. No, if you have caused me to miss my connecting flight because of your plane malfunction you will buy me a new connecting flight or reimburse me for the ticket this is ridiculous. I have missed connecting flights with other airlines like delta because of a delay, and they search the computer and put me on any airline with the soonest flight to my destination. That is customer service, and that is how you should treat every single one of your paying customers. We got no info, and when we asked questions we were treated very rudely. I fly this airline a lot, at least * times just this year, and when you guys mess up I’m suddenly treated bad? I will switch to another airline that treats me better and will make sure to spread the word about this incident if you can’t resolve this.
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