Yesterday, my husband and I flew in from Barcelona. We were then going on to Mallorca...

GetHuman-peggicoo's customer service issue with Vueling Airlines from May 2019

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The issue in GetHuman-peggicoo's own words
Yesterday, my husband and I flew in from Barcelona. We were then going on to Mallorca (Flight *VY****). We were instructed to use the self check in for baggage and our bag went through without the printed luggage tag. I immediately contacted a Vueling attendant, who was extremely rude, took our printed tag and said "if you don't get your bag in Mallorca, go to lost baggage and file a claim". We did that. The claim number is PMIVY*****. No luck so far. The issue is that my husband has a profound hearing loss and his hearing aid charger was in the bag. Further, he is scheduled to be in a very expensive bike tour, beginning Monday and all of his bike stuff is in that bag. Basically, if the bag isn't found, our vacation is pretty much ruined. The bag is cloth, black and has the following information on the luggage tag: (pink card in greenish luggage tag cover):**PC Consulting, Peggi Cooney, MSW, *** Bailey Creek Drive, Lake Almanor, CA *****. *****@***.com ***-***-******You have total permission to look inside the bag to view the contents.

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Vueling Airlines

Customer service issue
Reported by GetHuman-peggicoo
May 18th, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 2025 others
0 customers following this

Timeline

GetHuman-peggicoo started working on this issue
May 18th, 2019 1:00pm

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