Vueling Airlines Customer Service Issues

I made a reservation via lastminute.com for a Vueling flight to Malaga from 21st August to 4th September back in January for 5 passengers. I paid extra to select specific seats for my family's comfort since we don't like flying. I am unable to view our seat details on lastminute.com and noticed that my daughter, Aimee Evans, has been assigned seat 30F when I specifically chose seats together for her with us in rows of two on Vueling's website. I am disappointed by this change as we paid for seat selection to be together. Can you please investigate and rectify this issue to ensure my daughter sits with her family during the flight?

Hello, I need assistance with our reservation under the code MBBTNP. We recently booked a flight for 6 individuals - 3 adults and 3 children. However, there was an error in one of the children's surnames. The issue arose because both the father and the son share the same names and surnames. Despite contacting your service department and being assured of the correction to "HULIAN," upon rechecking the booking, the second passenger, ARMEN HILIAN, is now missing. This brings our total passengers down to 5 when we actually need 6 passengers, including ARMEN HULIAN (father) and ARMEN HILIAN (son) with matching surnames. We kindly request your assistance in resolving this matter promptly. Thank you for your help! Email: [redacted] Phone: +[redacted]0.

Hello, I would like to address an issue we encountered with our reservation. Yesterday, we booked a flight for 3 adults and 3 children. Unfortunately, upon checking our reservation today, I noticed that one of the children's surnames was entered incorrectly. The problem arose because both the father and the son share the same names and surnames. Despite contacting customer service to rectify the error and being told it was resolved, I discovered that one of the passengers, Armen Hulian, was missing from the booking entirely. This has left us with only 5 passengers instead of 6. We require both passengers to have the same name and surname - Armen Hulian (father) and Armen Hulian (son). We are unsure how to correct this mistake, and we would appreciate your assistance in resolving this matter. Thank you for your help. Best regards, [Redacted]

We had a flight booked for 18/05/19 at 9:55am, but it was changed to 4:00am. We accepted an alternative at 8:55am without charges. However, we just noticed the new flight is on 17/05/[redacted] at 8:55am. The booking had no date, causing us extra costs for hotel changes. Changing back to our initial date now incurs high fees, as per the phone conversation. This is our honeymoon, and we're upset about losing money on flights and accommodations due to the incorrect date information provided by the airline. Can someone please reach out to discuss this matter further?

Yesterday, I attempted to book 4 flights from Catania to Valencia. Unfortunately, the page closed before I could input my payment details. Upon reopening the page with the prenotation code, an additional [redacted] euros were added. Despite contacting customer service, I was advised to proceed with the payment, even though it was higher than the original price of around [redacted] euros. I paid the initial price as advised, but this morning when I tried to finalize my booking with the prenotation code, I was prompted to pay the extra [redacted] euros. As I no longer have the extra funds, I am unsure of how to proceed. I would appreciate prompt assistance with this issue. Thank you.

Hello, I am Richard Stroobant from Canada. I booked flights for myself, my wife Gemma, and my daughter Danica from Rome to Paris on Aug 24th at 12:15pm with Iberia. My original booking code was VII3WY, but it was changed to JY11HS. Unfortunately, my email address was entered incorrectly as [redacted], causing me to miss important emails. Please update my email to [redacted] Feel free to contact me for any further verification. Thank you. -Richard Stroobant

Upon arriving at the airport, we went through check-in, only to find out our flight was canceled without any given reason. Despite no weather issues, Vueling instructed us to go back out for assistance. We were rescheduled for a flight seven hours later, which will leave us stranded in the airport for nine hours, causing us to miss our pre-paid transfers and tours in Venice. To make matters worse, my sick daughter was denied access to the VIP lounge to rest. When requesting meal vouchers and VIP lounge access, we were met with refusal. It is disappointing that Vueling cannot adequately compensate guests in such situations. Offering a Burger King meal and hours of waiting in the airport is inadequate. Access to the VIP lounge free of charge should be granted immediately. Losing a day of vacation and money on tours and transfers is frustrating, especially coupled with the lack of lounge access. A $[redacted] refund does not make up for the inconvenience caused by Vueling's unprofessionalism.

I would like to bring to your attention that on April 27, [redacted], one of our employees, Mr. Neculai Ioan, flying from Barcelona (BCN) to Vienna (VIE), had his luggage misplaced. Upon arrival in Vienna, a formal complaint was not lodged at the Lost and Found office, so we do not have the Property Irregularity Report (P.I.R.) number. Despite numerous phone calls and emails, we have yet to receive any updates on the luggage. We are requesting your assistance in locating the missing luggage and provide the flight number and baggage tags from the time of boarding. We are looking forward to your prompt response. Warm regards.

I am Mary Holmes Bransford and I am traveling with Timothy Holmes. I booked a flight from Stuttgart, Germany, to Vigo, Spain, for August 30, [redacted] at 17:55. I have not received an email confirmation for this booking. Despite printing a confirmation with seat choices 7/D and 7/C for the first flight and 7/E and 7/D for the second flight at the time of booking, I have not received any further information. I am concerned about the status of my booking and do not want to risk being stranded in Stuttgart, Germany. Kindly update me on the status of my flight. I am currently in the United States and unable to contact the provided phone numbers. Thank you for your help in advance.

Upon arriving in Mallorca from Barcelona on Vueling flight VY3918, my husband and I had an issue with our checked baggage. Despite using the self check-in, our bag went through without a printed luggage tag. After facing rudeness from a Vueling attendant who took the printed tag, we were left with instructions to file a claim since the bag did not arrive in Mallorca. The claim number is PMIVY53753, but we have yet to locate the missing bag. The bag contains important items for my husband, especially his hearing aid charger and equipment for an upcoming bike tour. Should the bag not be recovered, it will impact our vacation negatively. The bag is black cloth with a luggage tag indicating it belongs to PC Consulting, Peggi Cooney, MSW, at [redacted] Bailey Creek Drive, Lake Almanor, CA [redacted]. Contact information includes email [redacted] and phone number [redacted]. Permission is granted to inspect the bag's contents to assist in its recovery.

Kristijan P. Rubeši [redacted] A Kastav, Croatia Email: [redacted] Phone: +38[redacted] Flight: QIFSVK Vueling Airlines S.A. Parque de Negocios Mas Blau II Pla de l’Estany, 5 [redacted] El Prat de Llobregat, Barcelona, Spain Regarding Rejection of Excessive Baggage Penalty by Airline To Whom It May Concern at Vueling Airlines, I write to address the issues I encountered during my recent flight (booking reference: QIFSVK) from Reykjavik to Zagreb, scheduled to arrive on Tuesday, May 21, with a connection in KEF at 21:45 and 09:50 in ZAG. Unfortunately, a delay caused me to miss my connecting flight, resulting in significant personal and financial distress, including missing out on a prearranged job opportunity. I must highlight that I was charged €[redacted] for excess baggage in Barcelona (BCN) despite the circumstances surrounding my delayed arrival in Zagreb, where my baggage also arrived two days late, causing further inconvenience. I respectfully request a refund of the unjust penalty debited from my bank account (NO: HR[redacted][redacted]43) to rectify this situation fairly. I anticipate a prompt resolution to this matter and the reimbursement of the incurred charges.

Subject: Urgent Assistance Needed with Lost Baggage. Hello, I am reaching out regarding my missing bag during my recent flight with the booking code NGQYTA on Monday, May 27, [redacted]. Upon arrival at Lisbon airport, my bag was not there. I suspect it might have been mistakenly unloaded in Barcelona. Unfortunately, when I reported the issue to the lost baggage department, they did not provide me with an incident number for tracking. The contents of the bag are essential as it holds my urgent medication. Could you please help me obtain an incident code or check if my bag has been located? Urgent assistance in locating my bag is greatly appreciated. For communication, kindly reach out to me via email at [redacted] Your prompt attention to this matter is highly valued. Best regards, Mitchell Windeatt FRNSW CONFIDENTIALITY NOTICE AND DISCLAIMER: Please note, the information shared here may be confidential. If you are not the intended recipient, kindly refrain from using, sharing, or storing it in any form and notify the sender immediately. The views expressed are personal and not reflective of Fire and Rescue NSW (FRNSW). Email usage is guided by FRNSW policies. Viruses have been scanned for in this message.

Hello! I will be traveling with my son, who requires recombinant growth hormone (GH) for short stature. This medication needs to be kept cool and I have the necessary therapy confirmation from the Clinical Hospital under his name. I am wondering if it's possible to transport the medication in a special thermal bag with cooling cartridges securely closed or if a mini medical fridge is necessary. The cooling cartridges have liquid that cannot be opened and are designed for safe cooling during transport. If not permitted, I will purchase a medical fridge with a battery. Additionally, I am curious if carrying this medical bag/fridge will incur extra charges on top of regular hand luggage allowance. Thank you for your anticipated response.

Subject: Lost Luggage Assistance Needed Passenger: Alexander S. Lee Booking Reference: IDR72T Address: 20 Brooks Park, #10, Medford, MA [redacted], USA I am reaching out as my checked-in luggage went missing on a direct flight from Barcelona Terminal 1 to Amsterdam Schiphol Airport. The luggage was checked-in today around 10:30 AM at BCN Airport for flight #VY8302. The flight, scheduled for 12:05 PM, departed around 1 PM due to a delay. It arrived at Amsterdam Schiphol Airport at approximately 3 PM today. Unfortunately, the baggage claim personnel at Amsterdam Schiphol Airport couldn't locate my luggage at 4:10 PM. I urgently need my belongings like clothes, soap (I have allergies and require my specific soap), toothbrushes, etc., as I have a trip to another country planned in a couple of days. Please inform me of the luggage's current location and contact me at your earliest convenience. Thank you.

Subject: Lost Luggage Help Needed. I am writing to report a missing checked-in luggage from my direct flight journey from Barcelona to Amsterdam Schiphol Airport. The luggage was checked in at BCN Airport around 10:30 am on May 30, [redacted], for Flight VY8302. Although the flight was delayed for about an hour and departed at 1 pm, it arrived in Amsterdam around 3 pm the same day. Unfortunately, upon arrival, the baggage claim staff at Amsterdam Schiphol Airport could not locate my luggage around 4:10 pm. I urgently need to find out the current location of my luggage as I have upcoming travel plans and require essential items like clothes, soap (for my allergies), toothbrush, etc., tonight. Please reach out to me promptly. Thank you.

I am writing concerning flight VY9432 with booking reference HBJS8Z. The flight was meant to depart from Orly Airport, Paris on May 10th, [redacted] at 6:30 AM but experienced a delay, arriving at Malpensa Airport, Milan at 11:00 AM instead of 7:55 AM, causing a delay of 3 hours and 5 minutes without explanation from Vueling staff. This delay led to missing the connecting flights LH249 from Malpensa Airport to Frankfurt Airport at 11:00 AM, subsequently affecting flights LH478 from Frankfurt to Montreal-Pierre Elliott Trudeau at 14:05, and LH6692 from Montreal to Ottawa Macdonald-Cartier at 18:15. Despite informing Vueling staff of the connecting flights in Milan, no assistance was provided. We incurred additional expenses totaling CAD$1,[redacted] for new tickets to Ottawa due to the delay. This also extended our journey by 24 hours, leading to an overnight stay and food expenses of €13 in Milan Malpensa and London Gatwick airports. The new bookings included flights EZY8200, WS25, and WS389. Per EC Regulation [redacted]/[redacted] and legal precedents like Tui & others v CAA, I am seeking compensation of €[redacted] for the delayed flights and CAD$1,[redacted] for the additional costs, along with the €13 food expense. The affected passengers were Sara G. and Banafsheh Z. Looking forward to a response within 7 days. Thank you.

Complaint about Luggage Loss Hamburg, 02.06.[redacted] Dear Sir or Madam, My name is Alia Kaddour. Upon arriving happily at Hamburg Airport from Barcelona (on May 29, [redacted] around 2 p.m. with Air Vueling), I realized that my suitcase did not arrive with me. I immediately reported this at the lost and found counter and inquired with Air Vueling. The staff checked the system and assured me that my suitcase was still in Barcelona and would arrive in Hamburg the next day (on May 30, [redacted] at the same time) and would be delivered to my host family's address in Hamburg. However, I am still waiting for my suitcase (without my personal belongings and gifts I had bought for the host family). I have called Global GSRM multiple times; however, it was either unreachable or the employees could not assist me. When I check online with the reference number, it only says: "bag is being searched," which means it has not been found yet. Every day, I go to the airport to inquire about and collect my suitcase. Unfortunately, after three days, I still have not received an explanation or a definite answer to my question: is my suitcase lost? This is truly frustrating for me and for my host family as we are experiencing stress due to this incident instead of relaxation and joy. I am now stating my demand in writing, as I have not received my suitcase and belongings for three days. I kindly request an explanation and assistance in retrieving my luggage. I am providing you with the following important information: Reference Number: HAMVY10177 Arrival Date: 29.05.[redacted] Hamburg Arrived in Hamburg from Barcelona with Air Vueling at 14:00 Missing 1 suitcase (Black, Esprit brand) Luggage Number: KADDOUR CZBM3P HAM VY1820 29 MAY 19 [redacted] BCN VY7481 28MAY [redacted] Phone: [redacted] [redacted] 10 03 23 81 [redacted] [redacted] 49 18 97 14 If you require any further information from me, I am at your disposal. Sincerely, Alia Kaddour

Complaint Due to Lost Luggage Hamburg, June 1, [redacted] Dear Sir or Madam, My name is Alia Kaddour. After arriving happily at Hamburg Airport from Barcelona on May 29, [redacted], around 2 p.m. with Air Vueling, I realized that my suitcase did not arrive with me. I immediately reported the loss at the lost and found desk and inquired with Air Vueling. The employee checked the computer and kindly informed me that my suitcase was still in Barcelona and would arrive in Hamburg the next day, on May 30, [redacted], at the same time of the initial flight, and would be delivered to my host family's address in Hamburg. However, I am still waiting for my suitcase, without my personal belongings and gifts that I carefully picked for the host family. I have tried to contact Global GSRM several times over the phone, but they are either unreachable or unable to assist me further. When I check online with the reference number provided, the response is: Still in the process of searching! That means it has not been found yet. Every day I go to the airport to inquire about and pick up my suitcase. Unfortunately, after 3 days, I have not received any explanation or a clear answer to my question - is my suitcase lost? This situation is truly frustrating for me and the host family, causing stress rather than relaxation and joy. I am now expressing my demand in writing that after three days, I have not received my suitcase and belongings back, and I am seeking an explanation and assistance in retrieving my luggage. Here are some important details: Reference Number: HAMVY10177 Arrival Date: May 29, [redacted], Hamburg Arrived from Barcelona with Air Vueling at 2 p.m. at Hamburg Airport 1 missing suitcase (Black, Esprit brand) Luggage Number: KADDOUR CZBM3P HAM VY1820 May 29, 19 [redacted] BCN VY7481 May 28, 22:10 Phone: [redacted] [redacted] 10 03 23 81 [redacted] [redacted] 49 18 97 14 If you require any further information from me, I am at your disposal. Best regards, Alia Kaddour

I would like to report an issue regarding my lost luggage on Vueling Airlines flight VY8710 from Barcelona, Spain to Vienna, Austria on July 18, [redacted]. My suitcase was located on July 23, [redacted], and I submitted a claim for compensation on July 30, [redacted]. After receiving an email confirming my claim was approved on October 11, [redacted], I have yet to receive the transfer in my bank account. Despite numerous calls to Vueling, the issue remains unresolved. The prolonged process and lack of resolution are causing significant distress. I am requesting a formal apology and compensation of [redacted].00 euros for the inconvenience and stress caused by this ordeal. Your assistance in resolving this matter would be greatly appreciated.

Subject: Ticket Fare Discrepancy Dear Mr. Javier Sánchez-Prieto, CEO Manager, I am Hamza ASSIA, and I have a trip planned to Stockholm in July with Vueling. Your mobile app shows a round trip fare of [redacted].98 euros for my journey from Oran to Stockholm from July 3rd to 13th using flight numbers VY7481-VY1265 and VY1266-VY7480. However, the Oran office charged me 87,[redacted] DA, approximately equal to [redacted] euros. I am curious about the exchange rate being applied by Vueling or if this includes a 45% service fee. Your clarification and any necessary adjustments would be appreciated. Thank you for your attention to this matter. Sincerely, H.ASSIA