Due to a pending peration, I have to canel my entire trip to Spain. I want to apply for a refund. I follow Vueling's own on sgtructions, but the Refund bo*x is not there.

GetHuman-viaggiat's customer service issue with Vueling Airlines from March 2019

Help with my Vueling Airlines issue
The issue in GetHuman-viaggiat's own words
Find out where to apply. Veuling does not have a Refund heading where they say it is. ... Despite following instructions closely, I cannot see where to request a refund.*I need to request a refund for my booking OBER*M *for Keith Stevens and Nadezhda Eroshina - both from Milan to Madrid and booking E*S*JI from Seville to Barcelona.*Urgent medical problems have forced this. I am sorry.*Keith Stevens
Is that their own instructions for a refund does not work cannot be followed
Please tell me exactly h*w to apply for a refunfd. Your instructions online do not work.
I have travelled with Vueling for * years on international trips.This is the first time to ask for a refund.
Write to them. The first time they replied with "this will be the last time". Not a good approach.
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Vueling Airlines

Apply for a refund
Customer service issue
Reported by GetHuman-viaggiat
Mar 28th, 2019 - 22d ago
I have an issue with Vueling Airlines too
Fixed
Seen by 2 customers so far
Similar issue to 663 others
0 customers following this
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Timeline
GetHuman-viaggiat started working on this issue
Mar 28th 3:31am
GetHuman-viaggiat indicated the issue is not fixed yet.
Mar 31st 4:22am
GetHuman-viaggiat indicated the issue is not fixed yet.
Mar 31st 4:30am