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The issue in GetHuman2464142's own words
My wife Nargis Darani & myself Nash Darani travelled from Lisbon to Tunis via Barcelona on **th July **** on flight Vueling VY **** & VY ****. Our luggage of * bags & * hand luggage did not arrive with us. They rushed delivery the luggage on **th July to Tunis Airport late evening which we picked up on **th July. Obviously we had to buy essentials to survive * days on tour of Tunisia. We have put in a claim to Visa for luggage delay but they will pay only if we provide *) Proof of delay from Airline- such as irregularity report ( Vueling does not have customer service counter at Tunis Airport) & *) Proof of no refund from Vueling Airline ie no claim was paid by the airline. This can be an email from the Airline to confirm that. Please provide the above * items so that Visa can proceed with our baggage delay claim. Many thanks for your kind cooperation. Sincerely yours Nargis & Nash Darani.
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