Vueling Airlines Customer Service Issues

Archive 5

The following are issues that customers reported to GetHuman about Vueling Airlines customer service, archive #5. It includes a selection of 20 issue(s) reported January 29, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am writing to express my disappointment with Vueling Airlines. Yesterday, on January 28th, [redacted], I arranged for 8 travelers to journey from Seattle to Gatwick and then on to Florence, Italy, and back. Despite a last-minute change by one of our couples, Norwegian Airlines promptly refunded us. However, Vueling Airlines only offered a partial refund of $[redacted].56, leaving us out of pocket by $[redacted].00. This policy seems unfair given our swift action within the 24-hour grace period and the fact that we booked our flights 10 months in advance. I urge Vueling to reconsider their refund policy and refund the full amount. If this is rectified, we are keen to rebook our journey with both airlines once our date issue is resolved. Thank you for addressing this matter promptly. Warm regards, H.T. and accompanying travelers.
Reported by GetHuman-hptharp on मंगलवार, २९ जनवरी २०१९, रात १०:३० बजे
I am a representative from AIRREFUN.CO, the compensation agent handling several cases regarding your delayed and canceled flight. We have reached out to you via email and provided a complaint form on our website, but regrettably, we have not received any response from your end. We aim to expedite the compensation process, as customers are growing increasingly frustrated with the delayed communication. Our goal is to resolve this matter promptly with the compensation department officer. In the event that we do not receive a response promptly, we will escalate the case to AIRHELP and take legal action if necessary. Kindly provide us with the direct email address of the compensation department at Vueling for further assistance.
Reported by GetHuman2167962 on शनिवार, ९ फ़रवरी २०१९, सुबह ४:५८ बजे
I made a flight reservation from Paris ORY to Rome FCO via KAYAK and Vayama for June 1, [redacted], departing at 9:55 AM on Vueling flight VY6252. After realizing that I was actually booked on the 21:55 flight VY6252, I contacted Vayama, but they were unable to assist. Upon reaching out to Vueling by email to correct the schedule to the 9:55 AM flight VY6259, I have not received a reply. I attempted to modify the booking on their website, but they are requesting $[redacted] for the change. Should I consider using their chat service for assistance? Thank you for any help.
Reported by GetHuman-gerryspr on शनिवार, ९ फ़रवरी २०१९, शाम ६:०० बजे
Booking Reference: OIPIPH (CGL > LGW) I am extremely frustrated. Initially, I booked my flight online and was recommended to pre-pay for my two pieces of luggage for a discounted rate, which I did, costing £95.81 (quite expensive). However, upon arrival at the airport, I was informed that my second bag was classified as "sport equipment," and I was coldly requested to pay an additional €[redacted] for the second bag, which is unacceptable. The airport staff seemed unaware that I had already paid around £60 for my second bag, making it unreasonable for me to be charged twice. I believe Vuelig should reimburse me the amount I paid for the second bag in GBP (~£60) promptly. It is vital for Vuelig to maintain a positive reputation with its customers by addressing such issues promptly and fairly. I have the receipt for the luggage payment (£95.81 for two bags). Regards, J. Christophe Boue
Reported by GetHuman-fine_des on बुधवार, १३ फ़रवरी २०१९, शाम ६:५६ बजे
Hello! A few friends and I purchased three tickets some months ago for a trip from Florence (FLR) to Barcelona (BCN) on Flight VY6004 departing at 8:55 and arriving at 10:35. We recently received an email late on Thursday stating that our flight had been relocated to Pisa (PSA). Unfortunately, as we are located south of Arezzo, reaching Pisa in time for the morning flight was impossible. We were provided with a later flight option, VY6771 departing at 22:30 and arriving at 00:10. Upon arrival at the airport, we were hoping to discuss changing our return flight on Sunday to a later time due to the inconvenience, but no representatives were available. We were informed we could address this matter in Barcelona, so we opted to wait. Shortly before boarding the flight from Pisa at 21:45, an announcement was made that the flight had been relocated to Bologna, requiring a two-hour bus journey. Given the circumstances, and being students traveling for the first time, we found ourselves stranded in Pisa without phones or access to a payphone. The sudden changes and additional expenses for food, travel, and accommodation have left us feeling frustrated. We are currently attempting to file a claim but are considering reaching out to the company for further clarification due to the lack of specificity in the form.
Reported by GetHuman-fulc on शनिवार, १६ फ़रवरी २०१९, रात ९:१४ बजे
My Vueling flight VY2017 (reservation PI4MWK) scheduled for 9.3 at 22:45 from Granada to Barcelona was canceled, and I was rebooked for the following day at 9:25. The airline did not provide a hotel room until 04:30, causing me to have a sleepless night. I received no food or drinks. I am seeking compensation for the flight delay of over 3 hours and the inconvenience of not having timely accommodation. I need guidance on where to submit my complaint with evidence of the lack of accommodation. The template on Vueling's website does not support attachments, and I am unsure if my issue falls under "cancellation" or "delay." I would appreciate a prompt response. Thank you.
Reported by GetHuman-susielyd on सोमवार, ११ मार्च २०१९, दोपहर ११:२९ बजे
My wife, N.D., and I traveled from Lisbon to Tunis via Barcelona on July 14, [redacted], on Vueling flights VY [redacted] and VY [redacted]. Unfortunately, our 2 bags and 1 hand luggage did not arrive with us. The luggage was delivered to Tunis Airport on July 18, which we collected on July 19 after four days in Tunisia. We had to purchase essentials during our stay. We have submitted a claim to Visa for the luggage delay. Visa requires proof of delay from the airline, like an irregularity report, and proof of no reimbursement from Vueling. As Vueling does not have a customer service counter at Tunis Airport, we need an email from the airline confirming no compensation was provided. Please assist us in obtaining these two documents to process our baggage delay claim with Visa. Thank you for your cooperation. Regards, N. & N. Darani.
Reported by GetHuman2464142 on मंगलवार, १२ मार्च २०१९, रात ८:०१ बजे
I need assistance locating my lost luggage. Yesterday, upon arriving in Madrid, Spain from Miami with my daughter, we encountered difficulties with our flight on Vueling. Despite purchasing tickets well in advance, I was placed on standby while my daughter had a confirmed seat. Rushing to the gate shortly before departure, we were informed that we had missed the flight and proceeded to collect our luggage. Unfortunately, only my daughter's suitcase arrived at the carousel. After inquiring at the Vueling counter and sales, we were only offered tickets for the next day. To add to the predicament, my suitcase had been mistakenly flown to Barcelona, where I needed immediate access to my belongings, including essential medications due to my health condition as a cancer survivor. Regrettably, upon reaching Barcelona and filing a claim (BCNIB74031), my luggage was still missing. This ordeal has resulted in not only financial strain from rebooking tickets on Iberia but also poses a threat to my well-being without my essential items.
Reported by GetHuman2527155 on शनिवार, १६ मार्च २०१९, सुबह ७:०० बजे
Dear Customer Service, I have been trying to reach out numerous times via the online contact forms but have not received any response regarding my refund claim. My colleagues have already received their refunds, yet mine is still pending even after 9 months. Below are my claim details for your reference: - Booking Code: H83USV - Flight Date: 03/07/[redacted] - Flight Number: VY3540 Barcelona-Ibiza I have attached a picture of the written claim submitted on the day of the flight cancellation in Barcelona. It is imperative that my refund is processed promptly. Please address this issue and provide me with an update as soon as possible. Thank you for your attention to this matter. Sincerely, E. S.
Reported by GetHuman2548174 on मंगलवार, १९ मार्च २०१९, दोपहर १:४८ बजे
My daughter Marie Claire J. and I, Guimara A., have a reservation with CheapOair from Amsterdam to Santorini with booking number [redacted]6. We received a notification about changes to our itinerary via a do-not-reply email. We have accepted the new itinerary, but have not yet received a flight confirmation. The updated arrival time of 3:25 am on June 13th is problematic as our hotel only accommodates check-ins until 8:00 pm. We planned to arrive at 3:55 pm initially to avoid any issues. We kindly request an itinerary adjustment for a daytime arrival on June 13, [redacted], to ensure a smooth trip.
Reported by GetHuman-guimidar on गुरूवार, ४ अप्रैल २०१९, रात ८:५४ बजे
Hello. On 25.11.[redacted], we purchased plane tickets from Moscow to Porto with reservation number zb71ys (tickets # [redacted][redacted], [redacted][redacted]). In Moscow, as the staff only spoke Russian and could not represent our tickets, we had to buy them from Biletix Agency. Soon after, we were informed that the Vueling flight was postponed. After the flight was postponed twice, we had to purchase additional hotel nights and modify our entire vacation, which doubled the cost. The last cancellation by the airline made it very difficult for us as passengers to make alternative arrangements. We had to adjust our plans and reorganize the trip at higher costs due to other airlines being more expensive after the cancellation. We kindly request a prompt refund based on the above circumstances. We also seek compensation under Regulation (EC) No. [redacted]/[redacted] through Biletix. The officials recommended that we contact Vueling directly to address and resolve the issue. We hope for your understanding and respect towards customers! Thank you. Sergey, Natalia.
Reported by GetHuman2691957 on शनिवार, ६ अप्रैल २०१९, दोपहर १२:५७ बजे
Dear Customer Service Team, I am writing regarding a misplaced white plastic bag filled with souvenirs that I left under the seat during my recent flight. My seat number was 47E on flight CX [redacted] from Barcelona to Hong Kong International Airport on 5 April [redacted]. The white plastic bag has red markings and a red logo from a Spanish souvenir shop. The items in the bag include a wrapped jug, a palace model, engraved pens, a handheld mirror, saffron, chocolate bars, and seeds. I would appreciate it if the bag could be returned to me at the following address: Charles Chan, 5/F, No.15, Xinzhuang 1st Road, Zuoying District, Kaohsiung, [redacted], Taiwan. I am willing to cover any necessary costs for the return. For further details, please contact me at [redacted] or +[redacted] [redacted] [redacted]. Thank you for your assistance. Sincerely, Charles
Reported by GetHuman2692557 on शनिवार, ६ अप्रैल २०१९, दोपहर ३:२१ बजे
Subject: Refund Request for Booking [redacted] Hello, My two friends and I have a flight reservation with your airline and we are seeking a refund. One of my friends, who uses a mobility scooter, attempted several times to arrange for the necessary accommodations for her scooter during the trip. Unfortunately, she faced challenges and uncertainties with your airline's assistance, leading to her decision to cancel the trip due to the lack of assurance regarding her scooter, causing great frustration and disappointment. As per the Disability Discrimination Act, airlines have a duty to provide reasonable accommodations to individuals with disabilities. Despite reaching out to the airline, including the head office, she has not received a satisfactory response regarding the refund of approximately £[redacted].42 for the three flights. The customer service experience has been unsatisfactory, with responses even referring to unresolved cases from the past. We kindly request urgent action regarding the issuance of a full refund for our flights, as the cancellation of our celebratory trip has been disheartening. We hope for an improvement in customer service and support processes for individuals with disabilities. Looking forward to your prompt response. Sincerely, Arabella K.
Reported by GetHuman-avskenne on शनिवार, ६ अप्रैल २०१९, शाम ५:५९ बजे
I accidentally purchased a round-trip plane ticket from Barcelona to Paris for the wrong month. Upon receiving the confirmation email, I noticed the error and changed my flight date within 24 hours as stated on the website. However, I have been charged for both round-trip tickets instead of it being free as indicated. The charges are reflected in the email I received. Can someone assist me in resolving this matter? Thank you for your assistance.
Reported by GetHuman2709893 on मंगलवार, ९ अप्रैल २०१९, दोपहर ४:३२ बजे
Hello, On April 14th, I purchased a ticket under booking reference EF3H5A and encountered issues paying for luggage. Despite trying on April 13th, I did not receive a confirmation or notification. An email from customer service, signed by Revin on April 15th, mentioned the lack of luggage on my ticket. Today, April 16th, after spending hours on the phone with customer service, the e-ticket still did not reflect paid luggage. I opted for a 25lb bag but noticed a $[redacted].50 charge on my credit card from April 14th. I disputed a $29 charge for 25 kilos with my credit card company. I believe improved communication about baggage fees could have prevented this. I request the removal of the $29 fee and seek email confirmation of your decision. My email address is [redacted] Thank you, John F.
Reported by GetHuman-johndjam on मंगलवार, १६ अप्रैल २०१९, शाम ७:४१ बजे
Hello there! I hope you are doing well. Recently, I mistakenly booked a flight from Barcelona to Mallorca for the 25th of June instead of the intended Mallorca to Barcelona route. This error occurred due to a technical glitch on the website while booking the flight, causing the flights to switch without my awareness. Upon realizing the mistake after the purchase, I attempted to modify the origin and destination on the webpage, but unfortunately, it was not possible. I am kindly requesting a refund for the mistakenly booked flight from Barcelona to Mallorca so that I can proceed with booking the correct flight from Mallorca to Barcelona. Your assistance in this matter would be greatly appreciated. Thank you for your attention and consideration. Best regards, Natalia
Reported by GetHuman-nahemu on गुरूवार, २५ अप्रैल २०१९, सुबह ९:५८ बजे
Hello, I would like to discuss a situation I am currently facing with my flight bookings. I have made a reservation through Cheapticket.nl (Booking Reference: CHNL [redacted]1) and another one directly through Vueling (Booking Reference: H914NF) for the same flight with three passengers, including myself. Both bookings have the same passengers listed. However, there seems to be an issue with the way my name appears in the Cheapticket.nl reservation, possibly due to how their system formats names. I recently discovered the Cheapticket.nl confirmation email had landed in my spam folder after initially showing a payment error on their website. When I contacted Vueling, they mentioned a discrepancy in the name on the booking and suggested I should have reported it earlier. I have both my maiden and married names in my passport, and Cheapticket.nl seems reluctant to assist, referring me back to Vueling. I am considering changing my name to my married name for a fee of 50 euros to align it with my passport. Will this help resolve the double booking issue with Vueling? If neither company is willing to resolve the matter, can you confirm that I will have 6 seats and 6 pieces of luggage for the 3 passengers at check-in? I believe it would be beneficial for Vueling to address this problem promptly to ensure a satisfactory customer experience. I look forward to your prompt response. Thank you, K.S. (M.K. Dijkhuis-S.)
Reported by GetHuman2812407 on शुक्रवार, २६ अप्रैल २०१९, रात ३:०६ बजे
Hello, I'm Neelam Jaiswal. I had plans to travel from Barcelona to Paris on May 7th with Vueling Airlines using booking code CF9ERA and my email is [redacted] Due to Jet Airways cancelling our tickets and subsequent visa rejection, I am unable to proceed with this trip and have suffered significant financial loss. I have already received refunds from other airlines. I kindly ask Vueling Airlines to prioritize and process a refund for my cancelled flight. Thank you, Neelam Jaiswal.
Reported by GetHuman-neeljais on रविवार, २८ अप्रैल २०१९, सुबह ५:०८ बजे
Hello everyone, My name is Edgar Sanchez, and I have been mistakenly charged for the same flight twice (from Malaga to Marseille for May 22nd to May 26th). During the booking process on the Vueling website, I chose to pay with PayPal. After being redirected to PayPal, I logged in and confirmed the transaction. However, I encountered an error message stating, "It will be closed for security... please try again later." Upon checking my bank account, I saw that the first transaction did not go through, and I did not receive a booking confirmation code from Vueling. Consequently, I repeated the process and successfully completed the second transaction through PayPal, receiving the booking reference "O8N12V." Regrettably, I have been charged for both bookings. I kindly request a refund for the duplicate charge. Thank you.
Reported by GetHuman2846891 on बुधवार, १ मई २०१९, रात ११:५४ बजे
I am worried that I am unable to select seats for my upcoming flight. My booking reference is FCM2FJ; the flight is on 5 June [redacted] from BCN to VCE, departing at 14:00 and arriving at 15:50. My husband requires assistance as he is frail, and it's crucial that we sit together for me to help him during the journey. I usually prefer to reserve premium front seats and I am willing to pay for them. I prefer not to wait until 7 days before the flight to secure our seats. My husband prefers a window seat, specifically 7A, but we are open to sitting together anywhere, preferably close to the exit and restroom. Your assistance in assigning seats for us would be greatly appreciated. Thank you, Shelagh Wilson.
Reported by GetHuman2859006 on शुक्रवार, ३ मई २०१९, रात ८:२८ बजे

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