Hi. This is not strictly speaking a complaint, more of a query on Vueling's policy rega...
GetHuman-dlx's customer service issue with Vueling Airlines from November 2018
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Hi. This is not strictly speaking a complaint, more of a query on Vueling's policy regarding seating. **We recently flew form Alicante to Cardiff. ** November **.** a.m. we reserved seats *A and *B. The front row seats *A - *C did not have any passengers. Shortly before take off, a couple moved from their seats with the approval of the flight attendant to occupy the front seats *a and *c. The process seems to make a mockery of Vuelings reservation and pricing policy when a basic fare paying passenger can simply switch to the most expensive seats free of charge. would you please confirm your company policy is for a flight attendant to allow passengers to change seats at will and effectively obtain a free upgrade at the point of departure?
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