Name: Danielle Feinberg*PIR *: BCNVY******Phone number ** ***-***-****.**Our bag did no...

GetHuman1517156's customer service issue with Vueling Airlines from November 2018

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The issue in GetHuman1517156's own words
Name: Danielle Feinberg*PIR *: BCNVY******Phone number ** ***-***-****.**Our bag did not make it on Vueling Fight VY **** from Marseille to Barcleona on November *th. (Nobody's bag did, because the flight was delayed and my guess is the baggage handlers all went home. Very classy). None of this was mentioned to the passengers until we arrived at the luggage claim in Barcelona. We finally filed a claim at *** am Monday morning. It is now Wednesday evening at * pm and we still do not have our bag. I have called Vueling ** times. They cannot seem to contact the delivery company, Alaer, that has our bag. It seems no one has a cell phone either at Vueling. I tried calling Alaer also, and no one picks up. We simply need the bag delivered to the Pullman Barcelona Skipper hotel.

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Vueling Airlines

Customer service issue
Reported by GetHuman1517156
Nov 7th, 2018 - 2 years ago
Fixed
Seen by 11 customers so far
Similar issue to 794 others
0 customers following this
Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Itinerary number

Timeline

GetHuman1517156 started working on this issue
Nov 7th, 2018 4:20pm
GetHuman1517156 indicated the issue is not fixed yet.
Nov 7th, 2018 4:20pm

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