I am writing to request compensation regarding a severely delayed and then cancelled fl...

GetHuman-samwalla's customer service issue with Vueling Airlines from October 2018

3 views | 602 similar | 0 following
Help with my Vueling Airlines issue
First: share to improve GetHuman-samwalla's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-samwalla's next move: talk to Vueling Airlines again when they open.
Vueling Airlines's call center is closed now. We will send GetHuman-samwalla a reminder to call them when they open. Nothing to do for now but wait!
The issue in GetHuman-samwalla's own words
I am writing to request compensation regarding a severely delayed and then cancelled flight (booking number LJJ**B, flight number VY****).**I have already raised my issue within your organisation, but I feel that my issue is still unresolved, hence my need to involve you in helping to resolve this problem.**- Here are the details of the existing complaint: *Booking reference: LJJ**B, Flight number: VY**** *Existing complaint reference: SR *-*********** *Departure airport: London Gatwick Airport, LGW *Scheduled departure time: Thu ******** **:** *Arrival airport: Charles de Gaulle Airport (CDG)**This happened on August **rd, and I have received no response from Vueling. Based on the length of the delay and the scheduled flight length, I am therefore seeking the fixed compensation as specified in EC ********.**From looking at my customer rights, I am entitled a full refund for the flight which I did not take due to overnight delay and cancellation (**.** GBP), plus *** EUR for customer compensation (for flight of *****km being delayed **hrs).**Vueling have been impossible to contact. I have emailed multiple times, and tried Twitter and Instagram. When calling the customer service line, it is impossible to reach a human.**They have sent me a request for bank details, but their form will not accept my IBAN. I have tried multiple formats, and multiple bank accounts. I am appealing to you, sir, for alternative means to provide my bank details.

GetHuman-samwalla did not yet indicate what Vueling Airlines should do to make this right.

How GetHuman-samwalla fixed the problem

We are waiting for GetHuman-samwalla to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Vueling Airlines customer problems.
How Do I Request a Refund from Vueling Airlines?How Do I Cancel a Flight for Vueling Airlines?What Do I Do If My Baggage Is Lost on Vueling Airlines?
Do you have a customer issue as well?
We can help you get Vueling Airlines's attention and get better help faster. Tap below to get started.
Having Vueling Airlines issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-samwalla fixes it.
This email address isn't valid

Vueling Airlines

Customer service issue
Reported by GetHuman-samwalla
Oct 10th, 2018 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 602 others
0 customers following this
Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Itinerary number

Timeline

GetHuman-samwalla started working on this issue
Oct 10th, 2018 4:41pm

Paying Too Much for Internet?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies