Hello,*I have bought a ticket for my au pair to be Laura Michelle Sanchez Martinez. Res...

GetHuman-sigitaca's customer service issue with Vueling Airlines from August 2018

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The issue in GetHuman-sigitaca's own words
Hello,*I have bought a ticket for my au pair to be Laura Michelle Sanchez Martinez. Reservation number K*KI*S. ** days before the flight she has cancelled her arrival for for the health reasons. She was very apologetic at first and promised to return £*** I have paid for her ticket. But now she is ignoring my messages and I have lost my hope. I am not sure that she would provide with any medical records to prove my case. She did cause a massive childcare problem, also a financial. *I have forwarded the reservation to her email address on the day of purchase (**********).*I would like to see what are my options from your side, whether I could get any sort of refund or change a name on the flight to another person. I hope you could help me with the issue.**Kind Regards, *Sigita Catherall
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Vueling Airlines

Customer service issue
Reported by GetHuman-sigitaca
Aug 18th, 2018 - a yr ago
I have an issue with Vueling Airlines too
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Seen by 8 customers so far
Similar issue to 376 others
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Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Itinerary number
Timeline
GetHuman-sigitaca started working on this issue
Aug 18th, 2018 9:56am
GetHuman-sigitaca indicated the issue is not fixed yet.
Aug 18th, 2018 12:25pm
GetHuman-sigitaca indicated the issue is not fixed yet.
Aug 18th, 2018 3:02pm
GetHuman-sigitaca indicated the issue is not fixed yet.
Aug 19th, 2018 11:52am
GetHuman-sigitaca confirmed the issue is fixed. Hooray!
Aug 21st, 2018 4:40pm