Dear Customer service, **Reg to my trip from Brussels to Barcelona with MDYPQG (* passe...

GetHuman-goyenche's customer service issue with Vueling Airlines from July 2018

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Dear Customer service, **Reg to my trip from Brussels to Barcelona with MDYPQG (* passengers), we went to airport before ** o'clock and the counter said that my freight VY**** was cancelled dated June **, ****. However we regret to receive the Email from the Gotogate company that they were sorry for cancellation and could be entitled to as much as ***EUR in compensation. They said we can either submit your claim directly to the airline.**Can you please state the cause of the cancellation? Can you please produce the relevant evidence if you have reasonable grounds that it was caused by extraordinary circumstances provided under EC********?**If not, I expect immediate payment of the compensation due under EC********. I am always ready to supply my IBAN details for this purpose. **I am aware that other flights took off at BRU the same day. For example, a Ryanair flight (BRU-BCN) took off after your scheduled flight on that day. **Your cooperation is very much appreciated. I sincerely hope that our dispute can be satisfactorily and promptly resolved through liaison with your customer service staff, rather than resorting to seeking intervention from enforcement bodies. **If I don't receive a satisfactory substantive reply from you within ** days, I will consider making a complaint to the respective enforcement bodies. **Thank you for your attention. **Kind regards,*LIWEN CHEN (Contact Email: *****@***.com)*CHIENTSANG HUANG*JIANTING HUANG

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Vueling Airlines

Customer service issue
Reported by GetHuman-goyenche
Jul 10th, 2018 - 5 years ago
Seen by 4 customers so far
Similar issue to 236 others
0 customers following this
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GetHuman-goyenche started working on this issue
Jul 10th, 2018 7:23am
GetHuman-goyenche indicated the issue is not fixed yet.
Jul 13th, 2018 6:07pm