To whom it may concern***My name is Cristine Marie Wolter Smyth, Irish Passport holder...

GetHuman865086's customer service issue with Vueling Airlines from July 2018

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The issue in GetHuman865086's own words
To whom it may concern***My name is Cristine Marie Wolter Smyth, Irish Passport holder number PH******* .***I am contacting Vueling airline with a complaint.*Yesterday July *th*I was meant to board a flight to Barcelona – This did not happen.****Please refer to attached passport picture reference***Booking Reference: EYM*JM****Real booked and bought Flight Information:**Vueling Flight : VY******Departure from Gatwick London :***:** h***July *th*********On July *th*at **:** am it was announced the flight * *would be cancelling the trip. My flight was meant to depart t *:** pm , meaning a delay of over * hours. Over *** people , including many children were left " locked " in the gate awaiting any news – always being answered " to wait ** more minutes " . **To make matters worse over ** % of the travellers being Spanish were not offered the information in their own language, leaving many passengers nervously confused . Lucky many bilingual Passengers took over and helped the situation. This flight was headed to Barcelona which is in Spain, Vueling is a Spanish company – this is unacceptable at any airport at this point in time to not have bilingual employees in situations like this. Much stress could have been avoided.*****By **:** it was finally announced that we would need to leave the gate and return to pass through*immigration and collect out lugage*and belongings. This also was not handled very well. Preparing already nervous passengers to stand and wait and push by the exit while no member of staff took control of the situation. It was rather embarrassing. to say the least .*****We were never offered refreshments which I was told by an employee: after * hours of waiting airline must offered at least water, this was not even mentioned.*****We are escorted out of the gate and told to meat at section D at Gatwick Airport.****** plus angary passengers aggressively pushing to be front of line with zero control from Gatwick airport staff, *about and hour later rooms were allocated for the night,*****AT this point we have no information about our travers. For many working passengers and passengers with connecting flights t, parents with children , his was hard news. ALL calling centres by this time are closed.***I will use myself as an example : ****Vueling decided to re book my flight- Through*Manchester for Monday *th*July. Without*any information on how to get to Manchester , from London. I did not pay to travel from Manchester - I as a client have been offered a product by Vueling - I have paid the desired fee and now I am not receiving*the service that was paid for.***Vueling pretended to send me on a journey using three different forms of public transportation- this I just abusive – please see attached photo.*****Sense I was not able to contact*Vueling that evening*at *.** am in the morning which is when we arrived to the hotel- I waited until * am the next day to be able to communicate- if phone records are checked that morning I spoke to * Vueling representatives , having to use the FRENCH costumer service as the ENGLISH and SPANISH seemed to never answer or be unavailable. *After first attempt where the Vueling representative hung up on me. - there were no foul words used, only cordial concerned language was present. But still the Vueling representative who was booking me into the new flight hung up – perfect.*****I finally was able to speak to another representative who kindly told me there weren't any flights before * pm on Tuesday .*****Meaning I would have to stay in London until then. This will put my flight delay at over ** hours of travel.*****After all of this mess created by Vueling I will have eventually missed * work days thanks to the incompetence of the company. This could potentially lead to my being fired. I will take legal action with this does occur.*****I have found my own accommodation*for the second night I will need to spend in London*.***But Vueling will need to reimburse*all expenses made in London . I was told the Vueling staff over the phone this will be done.*****I will also be asking for compensation for my troubles. *I will also be contacting legal departments to tell me all rights I have with this situation.*****Please see attached my bills for Vuelings mistakes ,*****Note as this fiasco is not yet over - I will need to supply transport and need to eat tomorrow I will be adding these bills to the email .*****I am currently due to stressed caused by Vueling - I am in great fear of losing my job , thank you , I have developed terrible diarrheal and low ammune*system is affecting me.***Please review all attached photographs in this email. *****To end this email I will say that I have been a loyal costumer to Vueling - I fly with the company. At LEAST once a month - and many times ( this I will look up and attach tomorrow ) my flight was delayed I have lost transport tickets and have had to pay hefty taxi fees because of the companies inefficient attitude. I never complained because at least I had made it to my destination. **This time I feel the treatment has been taken one step too far. To add to the drama I must mention that I am completing a Masters and this mishap has cost me two very expensive classes . **I await a reply,****Cristine Wolter Smyth

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Vueling Airlines

Customer service issue
Reported by GetHuman865086
Jul 9th, 2018 - 5 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 235 others
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GetHuman865086 started working on this issue
Jul 9th, 2018 11:44pm