Dear Sir,*I bought * flight tickets for the one-way trip on ******** flying from Barcel...

GetHuman-kchon's customer service issue with Vueling Airlines from June 2018

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The issue in GetHuman-kchon's own words
My requested have not been taken care of until today. I waited for two days, but I haven't heard any resolution for the customer service. My family worried about missing flights and so we had to finish the booking and so we did change flights for the day and time only. The Vueling only allowed us to change the date and time, not the destination. Nonetheless, we had to pay the penalties for... ... Dear Sir,*I bought * flight tickets for the one-way trip on ******** flying from Barcelona to Malaga. We got misinformed from the website information that we need to change the destination to make our trip plan successful. We want to go to Granada on ******** in the morning flight around ** AM morning. This is our first trip to Spain. I reserved rent a car for two days at Malaga Airport through Vueling that I need to cancel, because we not going to Malaga. Please help us. Mr. Kai Chon***nd Message*My requested have not been taken care of until today. I waited for two days, but I haven't heard any resolution for the customer service. My family worried about missing flights and so we had to finish the booking and so we did change flights for the day and time only. The Vueling only allowed us to change the date and time, not the destination. Nonetheless, we had to pay the penalties for the unwanted changes. Has this one-way trip cost more than $***? which I have to check when I landed in Barcelona. If the number is $***, this ridiculously overpriced for three adults oneway trip from Barcelona to Malaga anyway. All we wanted was one way **AM flights on ******** from Barcelona to Granada. We also wanted to find out what is the real cost for the fair price for the trip that we think we paid $*** for it. I hope the Vueling will not be overcharged for the changes. Best regards, Mr. Chon**Passengers: Ki Chon*Lorraine Chon*Deborah Chon*Booking Code: HDZV*T*Trip: BCN *:** AM to AGP **:** AM One way *Contact Email: *****@***.com*Paid by Visa: xxxx-xxxx-xxxx-*****Home Address: Ki Chon* * San Miguel* Rolling Hills Estates, CA *****
My requested have not been taken care of until today. I waited for two days, but I haven't heard any resolution for the customer service. My family worried about missing flights and so we had to finish the booking and so we did change flights for the day and time only. The Vueling only allowed us to change the date and time, not the destination. Nonetheless, we had to pay the penalties for the unwanted changes. Has this one-way trip cost more than $***? which I have to check when I landed in Barcelona. If the number is $***, this ridiculously overpriced for three adults oneway trip from Barcelona to Malaga anyway. All we wanted was one way **AM flights on ******** from Barcelona to Granada. We also wanted to find out what is the real cost for the fair price for the trip that we think we paid $*** for it. I hope the Vueling will not be overcharged for the changes. Best regards, Mr. Chon
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Vueling Airlines

Customer service issue
Reported by GetHuman-kchon
Jun 18th, 2018 - 4 years ago
Fixed
Seen by 6 customers so far
Similar issue to 153 others
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Name on the ticket
Booking reference
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Email address on the account
Itinerary number

Timeline

GetHuman-kchon started working on this issue
Jun 18th, 2018 7:15am
GetHuman-kchon indicated the issue is not fixed yet.
Jun 20th, 2018 10:36pm
GetHuman-kchon indicated the issue is not fixed yet.
Jun 20th, 2018 10:37pm
GetHuman-kchon indicated the issue is not fixed yet.
Jun 20th, 2018 11:19pm
GetHuman-kchon indicated the issue is not fixed yet.
Jun 20th, 2018 11:26pm