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The issue in GetHuman1575805's own words
I've been contacting customer service several times since March *th and I keep being told that someone will be in touch with me shortly and I haven't received an actual response yet. There were * purchases made by accident on my account for approximately $** by an adult with cerebral palsy who was trying to watch cartoons. We weren't aware these purchases could be made with one click. This is $** that was for my light bill and I would greatly appreciate it if it were refunded. Reference number is ******-******
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