Made an appointment for April **th at *:** PM with Volvo in El Paso, TX for a state ins...

GetHuman650452's complaint issue with Volvo from May 2018

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The issue in GetHuman650452's own words
Made an appointment for April **th at *:** PM with Volvo in El Paso, TX for a state inspection, oil change, and maintenance check. Upon arrival at *:** PM, was told the technicians were gone, and it would be hours before the work could be done. I could not wait all afternoon and left. I'd like Volvo to fix this problem in two ways: Answer the question, "Why does Volvo make appointments they can not keep and how can I trust Volvo to keep an appointment in the future. Secondly, I am having to get the work done elsewhere at my cost when the car is only two years old and still within the **-month maintenance window* what is Volvo going to do about that? Lastly, on April **th I reported this incident and asked these questions on Volvo's customer care phone line* never heard anything back.
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Volvo

complaint issue
Reported by GetHuman650452
May 2nd, 2018 - a yr ago
I have an issue with Volvo too
Not resolved
Seen by 4 customers so far
Similar issue to 42 others
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Timeline
GetHuman650452 started working on this issue
May 2nd, 2018 6:53pm