I am filing a complaint hoping to get some kind of recourse to my dilemma. I have tried...
GetHuman5062146's Complaint issue with Volkswagen from July 2020
Help with my Volkswagen issue
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Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman5062146's own words
I am filing a complaint hoping to get some kind of recourse to my dilemma. I have tried to gain an appointment for car diagnostics with my local Volkswagen mechanics but they keep avoiding me. I called twice and they put me on hold and never came back. This last attempt I clocked call at ** mins and ** seconds then the phone died due to a hang up. There's a good chance they are running away from the issue of looking at my car because the matter surrounds a recall. As to file a complaint about there unprofessional action I could not get any one live via customer service by phone and the callback offer only became a missed call as I was only given an estimated time bracket to expect the callback. I did try to call back again but customer service automation line did not present an option to wait for a CSR. Therefore I am hoping to rectify by this method of communication.**What I am hoping to accomplish is gain an honest answer, whether or not this car is covered or repairable by VW due to an extended recall, since it is known that my VWs falls among those stated to have faulty engines and parts . And knowing one is more serious of a repair than the other, I'm hoping they could confirm which has the car inoperable* the fuel pump or a damaged engine. I have paid dearly once by being ignored by VW dealership mechanics, only to later gain a fractional refund of what was paid out, as a recall alert went out to VW buyers. This was well after being deprived by VW local dealership mechanics themselves of the repairs. I do not expect to be keep being ignored only to have it unnecessarily cost me again. Can you please help me?
GetHuman5062146 did not yet indicate what Volkswagen should do to make this right.
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