I have a VW Touareg **** TDI. The rear passenger seatbelt has locked up making it unabl...

GetHuman-grannyke's customer service issue with Volkswagen from July 2018

Help with my Volkswagen issue
The issue in GetHuman-grannyke's own words
I have a VW Touareg **** TDI. The rear passenger seatbelt has locked up making it unable to be used . I spoke to my local dealer about getting it fixed and was told I would have to pay for the repair. I was to be taking my VW to have the emissions repair completed,and was under the impression the rear seat belt would need to have the bolt removed for this procedure anyway. I feel that the seat belt problem is a safety issue and that I would expect a top of the line vehicle such as a Touareg to not expect a customer be responsible for repair. Is this something that would be covered by VW?
GetHuman-grannyke did not yet indicate what Volkswagen should do to make this right.
I have an issue with Volkswagen too
How GetHuman-grannyke fixed the problem
Spoke with service manager @ dealership and supervisor @ customer service number.
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Volkswagen

Customer service issue
Reported by GetHuman-grannyke
Jul 31st, 2018 - 9 mons ago
I have an issue with Volkswagen too
Fixed
GetHuman-grannyke shared how to fix
Seen by 9 customers so far
Similar issue to 22 others
0 customers following this
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GetHuman-grannyke started working on this issue
Jul 31st, 2018 12:28am
GetHuman-grannyke indicated the issue is not fixed yet.
Aug 1st, 2018 7:50pm
GetHuman-grannyke indicated the issue is not fixed yet.
Aug 1st, 2018 8:00pm
GetHuman-grannyke indicated the issue is not fixed yet.
Aug 1st, 2018 8:18pm
GetHuman-grannyke shared this issue with friends on Facebook
Aug 1st, 2018 8:19pm
GetHuman-grannyke confirmed the issue is fixed. Hooray!
Aug 3rd, 2018 6:08pm