I have a VW Touareg **** TDI. The rear passenger seatbelt has locked up making it unabl...
GetHuman-grannyke's customer service issue with Volkswagen from July 2018
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The issue in GetHuman-grannyke's own words
I have a VW Touareg **** TDI. The rear passenger seatbelt has locked up making it unable to be used . I spoke to my local dealer about getting it fixed and was told I would have to pay for the repair. I was to be taking my VW to have the emissions repair completed,and was under the impression the rear seat belt would need to have the bolt removed for this procedure anyway. I feel that the seat belt problem is a safety issue and that I would expect a top of the line vehicle such as a Touareg to not expect a customer be responsible for repair. Is this something that would be covered by VW?
GetHuman-grannyke did not yet indicate what Volkswagen should do to make this right.
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How GetHuman-grannyke fixed the problem
Spoke with service manager @ dealership and supervisor @ customer service number.
Please help with my Volkswagen issue
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