I am planning to fly from BJX to Chicago and will be taking my cat. I found informatio...

GetHuman5285591's customer service issue with Volaris Airlines from September 2020

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The issue in GetHuman5285591's own words
I am planning to fly from BJX to Chicago and will be taking my cat. I found information about traveling with pets, but I want to clarify because it says only a hard carrier no taller than *.*" for cats. I am thinking this is a mistake. I cannot even find a cat carrier in the size you list on the web page.**I have soft side carriers that I have used with other airlines, no problem, so can you confirm the information about traveling with a cat? Is a soft side carrier for a cat acceptable? This carrier fits underneath the seat in front of me. What other information can you provide to me about flying with a cat?**Thank you very much. Tracy Dietz

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Volaris Airlines

Customer service issue
Reported by GetHuman5285591
Sep 21st, 2020 - 4 months ago
Not resolved
Seen by 8 customers so far
Similar issue to 682 others
0 customers following this

Timeline

GetHuman5285591 started working on this issue
Sep 21st, 2020 3:08pm
GetHuman5285591 indicated the issue is not fixed yet.
Sep 21st, 2020 8:29pm
GetHuman5285591 indicated the issue is not fixed yet.
Sep 21st, 2020 8:30pm
GetHuman5285591 indicated the issue is not fixed yet.
Sep 21st, 2020 8:32pm
GetHuman5285591 indicated the issue is not fixed yet.
Sep 22nd, 2020 3:50am

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