No response no refund Volaris Flight S**NVR

GetHuman-cccmom's customer service issue with Volaris Airlines from July 2020

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The issue in GetHuman-cccmom's own words
We were told at the airport ticket counter we would get a refund when we cancelled our trip to Mexico because of the rapidly spreading covid -** we were given a piece of paper with amount of our flights $****.** and told it would be credited to the card used to purchase the tickets and we would get an email confirming the refund. I haven't received a refund or email from Volaris. I spent hours trying to contact them and asked to speak to supervisor after getting hung up on I spent more more hours trying to contact them I was told the supervisor wouldn't do anything and I need to go online and email "*****@***.com I was told it would take up to ** hours for a response. I still have not heard from them and still no refund. I would like Volaris to respond to my calls and emails and refund the $****.** as we were told by the Volaris ticket counter

GetHuman-cccmom did not yet indicate what Volaris Airlines should do to make this right.

First time customer with Volaris
yes, emailed them no response
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Volaris Airlines

Customer service issue
Reported by GetHuman-cccmom
Jul 13th, 2020 - 9 months ago
Not resolved
Seen by 12 customers so far
Similar issue to 855 others
0 customers following this
Items needed
Flight Number
Confirmation Number
Ticket Number
Email on Order
Phone Number on Order
Name of Passengers
Home Address
Date of Birth

Timeline

GetHuman-cccmom started working on this issue
Jul 13th, 2020 2:30pm
GetHuman-cccmom indicated the issue is not fixed yet.
Jul 13th, 2020 2:30pm
GetHuman-cccmom indicated the issue is not fixed yet.
Jul 13th, 2020 2:30pm
GetHuman-cccmom indicated the issue is not fixed yet.
Jul 13th, 2020 2:30pm
GetHuman-cccmom indicated the issue is not fixed yet.
Jul 13th, 2020 2:30pm

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