Before contacting them, items GetHuman-kancelar may need:
Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
Top Tip from another customer
Canceling or changing a Flight without insurance usually results in a fee of around $200 to change the flight. If you have insurance be sure your insurance covers the reason you need to cancel or change your flight.
The issue in GetHuman-kancelar's own words
Volaris S.A.B. *Prolongacion Paseo dela Reforma *** ******, Ciudad de M*xico* ****Brno, **. *. ******Request to compensation for delayed flight**Dear Madam*Sir,**I am writing to you in the legal representation of Michaela B*mov*, date of birth **.*.****, residing in *vestkov* **, ***** Opava, Czech Republic (hereinafter the "Client").**The Clients travelled with flight No. Y**** from JFK to MEX on **.*.****, it was a connecting flight to the original flights: EW****(PRG-DUS) EW**** (DUS-JFK). Flight No. Y**** was operated by your Company. The time of arrival was set at **:**, however the flight was cancelled. the real arrival was and the client was forced to taky a substitutional flight. This situation resulted in a significant delay and the Clients reached the final destination more than * hours later than it was expected.**At this situation, it is necessary to apply the Regulation of the European Parliament and Council Regulation (EC) No. ******** of ** February **** establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights, and repealing Regulation (EEC) No. ****** (hereinafter the "Regulation"). According to Article *, Paragraph * of the Regulation and the related case law of the European Court of Justice, the passengers are entitled to the damages of ***EUR. Given that the above facts can be subsumed precisely under these provisions, each of the Clients has the right to compensation of ***EUR from your Company.**In accordance with the Regulation, the Clients are entitled to compensation for damages in the amount of *** EUR. Thus I request an immediate compensation for damage caused to the Clients by the above mentioned flight cancellation.**Regarding to the above facts, I hereby request you for an immediate compensation in the total amount of *** EUR to the bank account No. ***************, SWIFT code VBOECZ*X, IBAN: CZ**********************, with the reference ********** within ** days.**This is the final opportunity to resolve matters without legal proceedings and the substantial costs associated therewith. Otherwise the Clients will be forced to file a claim including a statutory interest and costs of proceedings.**This is the final request under * ***a of Act No. ******* Coll., Civil Procedure Code, as amended.**Thank you in advance for your cooperation!**Kind regards, ** **podpis**Mgr. Petr Nov*k*Attorney at Law**E n c l o s u r e :**- Power of Attorney
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