itinerary ***************I bought from Travelocity two tickets, one for me and another...

GetHuman2560794's customer service issue with Volaris Airlines from March 2019

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The issue in GetHuman2560794's own words
get a refund or partial refund back ... itinerary ***************I bought from Travelocity two tickets, one for me and another for a friend, Jesus Sergio Rubi. Unfortunately Jesus got a terrible, life threatening infection on his arm and had to be hospitalized at the time of the plane trip. He was unable to take that specific trip because he was in the hospital. I am hoping for a refund. We can get more information involving the hospital trip to prove that it's true. **confirmation *ZDUJUA (Volaris)*Booking ID*R*YUZ*G****thanks- Leslie Magin*************** itinerary *******@***.com
booked through thraeocity which has a ** hour cancellation policy but apparently not through VOaris. Jesus would have been on the plane if he didn't need to be in the hospital.
refunding Jesus Sergios Rubi's ticket.
I've used Volaris a handful of times, travel Mexico a lot and often choose you.
My estados Unir*an phone line isn't working to make direct calls. My email is *****@***.com.. I saved my ticket for more info if you need it or my itinerary isn't enough.
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Volaris Airlines

a refund or partial refund for unused ticket due to unforeseen medical emergencies
Customer service issue
Reported by GetHuman2560794
Mar 26th, 2019 - 2 years ago
Fixed
Seen by 12 customers so far
Similar issue to 399 others
0 customers following this
Items needed
Flight Number
Confirmation Number
Ticket Number
Email on Order
Phone Number on Order
Name of Passengers
Home Address
Date of Birth

Timeline

GetHuman2560794 started working on this issue
Mar 26th, 2019 3:34pm
GetHuman2560794 shared this issue with friends on Facebook
Mar 26th, 2019 4:39pm
GetHuman2560794 indicated the issue is not fixed yet.
Apr 1st, 2019 10:18am