Before contacting them, items GetHuman-juanpaj may need:
Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
Top Tip from another customer
Travel websites will sometimes have discounted fares that rival the best rates made available by the airline; it's worth checking before booking directly with the airline. Each company has its own set of Terms and Conditions, however, so be aware of your options for refund, flight changes, and cancellation penalties.
The issue in GetHuman-juanpaj's own words
I'm frustrated with this mediocre airlines... I wouldn't recommend this airline to anyone.. save yourselves the unwanted discrepancies from the mediocre volaris airline..their website stinks it's always buffering and if you call customer service they'll charge you a high rate for talking to one of their reps on the phone...when you check in at their front desk, they'll charge you a fee for getting your flying pass printed-out.. at this point ide be more than happy to pay a much higher rate with any other airline. Hope that you dont get your bags damaged too because they won't reimburse you.. son la airlinea mas mediocre que he encontrado en toda mi vida...boy a meterme en otros sitios en diferentes idioms para alertar al consumidor de esta pesima aerolinea...
GetHuman-juanpaj did not yet indicate what Volaris Airlines should do to make this right.
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