I got a flight from Dallas*fort worth to Guadalajara for my mom on which we paid a docu...

GetHuman-miyis's customer service issue with Volaris Airlines from January 2019

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The issue in GetHuman-miyis's own words
I got a flight from Dallas*fort worth to Guadalajara for my mom on which we paid a documented baggage of **lbs and a **lbs one. Whenever she was checking in, they said ONLY **LBS IS PERMITED even though you have paid for the **lbs so she had to paid $***.** in over weight? why? when she had documented the **lbs? and the **lbs one. I want to know why this happened and why representatives are acting this way.
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Volaris Airlines

Customer service issue
Reported by GetHuman-miyis
Jan 13th, 2019 - 9 mons ago
I have an issue with Volaris Airlines too
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Seen by 2 customers so far
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GetHuman-miyis started working on this issue
Jan 13th 10:11pm