Before contacting them, items GetHuman-miyis may need:
Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
The issue in GetHuman-miyis's own words
I got a flight from Dallas*fort worth to Guadalajara for my mom on which we paid a documented baggage of **lbs and a **lbs one. Whenever she was checking in, they said ONLY **LBS IS PERMITED even though you have paid for the **lbs so she had to paid $***.** in over weight? why? when she had documented the **lbs? and the **lbs one. I want to know why this happened and why representatives are acting this way.
GetHuman-miyis did not yet indicate what Volaris Airlines should do to make this right.
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