On Thursday night my cousin who is a minor landed in Sea-Tac Airlines at * pm in flight...

GetHuman-dreag's customer service issue with Volaris Airlines from September 2018

Help with my Volaris Airlines issue
Tip from another customer
If you lost your luggage you should go to guest services in the airport and report it immediately. Once you do that you can submit a claim there. They will then give you a claim number. You will need that for future reference.
The issue in GetHuman-dreag's own words
On Thursday night my cousin who is a minor landed in Sea-Tac Airlines at * pm in flight number ***. I was busy trying to track down the lady from the plane that had all the minor and who was turning them all in to their families that my cousin never got a chance to be able to get her luggage. I didn’t know she had ligggage and she never mentioned it so we left home. Our town is *-* hours away from Seattle so I’ve been trying to contact both Volaris Airlines and they told me I had to file a report because in their end they couldn’t do anything. So I called SeaTac and they said Volaris works apart from the airport. Can I get help tracking down my cousin luggage at the airport? I was told by the SeaTac customer service that there is a Volaris front desk but she didn’t have the number so she couldn’t give it to me or transfer me. I’m tired of calling around in circles. Can I get assistance?
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Volaris Airlines

Customer service issue
Reported by GetHuman-dreag
Sep 25th, 2018 - 2 mons ago
I have an issue with Volaris Airlines too
Fixed
Seen by 1 customer so far
Similar issue to 90 others
0 customers following this
Items needed
Flight Number
Confirmation Number
Ticket Number
Email on Order
Phone Number on Order
Name of Passengers
Home Address
Date of Birth
Timeline
GetHuman-dreag started working on this issue
Sep 25th 6:34pm
GetHuman-dreag indicated the issue is not fixed yet.
Sep 25th 6:35pm