Vodafone say I am using data and are charging me for it. This is not correct My pay...

GetHuman-ireneawr's customer service issue with Vodafone (UK) from February 2021

7 views | 1134 similar | 0 following
Help with my Vodafone (UK) issue
First: share to improve GetHuman-ireneawr's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-ireneawr's next move: call Vodafone (UK).
The best way to get your problem resolved is to tap the button below to start calling Vodafone (UK). We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-ireneawr may need:
Account holder name, Account number, Billing address, Account phone number, and 4 digit PIN
The issue in GetHuman-ireneawr's own words
Vodafone say I am using data and are charging me for it. This is not correct My pay as you go plan gives me ***mb data and *** free texts. I always top up well in advance and anyway I never use anywhere near my data allowance. This happened last month too but I thought it was a one-off but same happened again with this months top up. TOBI is of no help at all Can you help?

GetHuman-ireneawr did not yet indicate what Vodafone (UK) should do to make this right.

How GetHuman-ireneawr fixed the problem

We are waiting for GetHuman-ireneawr to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Vodafone (UK)'s attention and get better help faster. Tap below to get started.
Having Vodafone (UK) issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-ireneawr fixes it.
This email address isn't valid

Vodafone (UK)

Customer service issue
Reported by GetHuman-ireneawr
Feb 8th, 2021 - 5 months ago
Not resolved
Seen by 7 customers so far
Similar issue to 1134 others
0 customers following this

Timeline

GetHuman-ireneawr started working on this issue
Feb 8th 6:44pm

Paying Too Much for Internet?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies