Phone Number in relation to E-Mail ***** *********Good afternoon**I currently have * Co...

GetHuman4851640's Change plan issue with Vodafone (UK) from May 2020

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Account holder name, Account number, Billing address, Account phone number, and 4 digit PIN
The issue in GetHuman4851640's own words
Phone Number in relation to E-Mail ***** *********Good afternoon**I currently have * Contracts with you, * are Pay Monthly deals which run until June ****. ( ***** ****** - ***** ****** - ***** ****** )**The *th is a Sim Only deal which was a ** month plan due to expire on the *th of June **** - Number ***** ********This phone number is used by my Daughter who at the time of renewal in **** was happy with her phone hence the sim only deal.**She has forwarded me a text from Vodafone advising that the contract will expire on the *th of June but that the Plan will continue as will the cost remain the same at £**.** as will the items associated with the Package, in her case "Spotify"**I contacted Vodafone via *** today the **th of May **** at approx **:** to discuss the possibility to renew this plan and add a New Handset to it - after a Call Back the person - Danny, For some reason he couldn't offer a suitable phone to add to the plan that didn't double the current cost, i even prompted him for same phones we took on exact same plans ( A** ). He seemed unable to access a suitable phone which seemed unusual as in past i have been offered various options ?**I said that i would just leave the Plan to run on as advised and source a new phone independently **This is when i was advised that despite having it writing from Vodafone that the current Plan will continue at same cost and inclusive of current services, he advised that this will not be the case and services such as Spotify will cease in June.**This is NOT what i have in writing from yourselves but i now need to seek confirmation just exactly what will or will not occur in June once the contract ends.**If you can advise as i may need to seek alternative provider to move this account over to.**You can contact me by return, or if anyone wishes to discuss my number is ***** ********Regards**John Mcilroy

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How Do I Buy a Prepaid Plan from Vodafone?How Do I Get My Vodafone Sim Pin?How Do I Get a Refund from Vodafone?How Do I Cancel My Vodafone Account?How Do I Track My Vodafone Order?
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Vodafone (UK)

Change plan issue
Reported by GetHuman4851640
May 21st, 2020 - 3 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 586 others
0 customers following this


GetHuman4851640 started working on this issue
May 21st, 2020 9:17am
GetHuman4851640 indicated the issue is not fixed yet.
May 25th, 2020 11:19am

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