I arranged and agreed an upgrade to new iPhone se **** by phone on Wed **th May...

GetHuman-june_don's Technical support issue with Vodafone (UK) from May 2020

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The issue in GetHuman-june_don's own words
I arranged and agreed an upgrade to new iPhone se **** by phone on Wed **th May ****. I was told that my new phone wld arrive following day. Thursday **th. On Thursday midday my phone changed to no service so I cld make no calls or texts. *pm Thursday **th no new phone no confirmation email still sim not working my current phone. I use live chat to contact Vodafone as obviously I can't call with disabled sim. On for ** mins explaining. They eventually track my order for upgrade and assure me my sim will be back working ** hours. It is now **th May **.**pm and I still have NO SERVICE on current phone and no email confirmation new phone or any sign new phone. I now not wanting new phone. I just want my current phone back working so I can get my PAC no to leave Vodafone after ** years and find a provider that will be more understanding. I NEED MY PHONE WORKING. My no is ************ but no point calling me on it unless you re activate sim please?

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Vodafone (UK)

Technical support issue
Reported by GetHuman-june_don
May 29th, 2020 - a year ago
Not resolved
Seen by 12 customers so far
Similar issue to 612 others
0 customers following this

Timeline

GetHuman-june_don started working on this issue
May 29th, 2020 10:47pm