I arranged and agreed an upgrade to new iPhone se **** by phone on Wed **th May ****. I was told that my new phone wld arrive following day. Thursday **th. On Thursday midday my phone changed to no service so I cld make no calls or texts. *pm Thursday **th no new phone no confirmation email still sim not working my current phone. I use live chat to contact Vodafone as obviously I can't call with disabled sim. On for ** mins explaining. They eventually track my order for upgrade and assure me my sim will be back working ** hours. It is now **th May **.**pm and I still have NO SERVICE on current phone and no email confirmation new phone or any sign new phone. I now not wanting new phone. I just want my current phone back working so I can get my PAC no to leave Vodafone after ** years and find a provider that will be more understanding. I NEED MY PHONE WORKING. My no is ************ but no point calling me on it unless you re activate sim please?
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