Hi, i am currently unable to put a ** pound top up on my phone, when i call the **** se...

GetHuman3781222's customer service issue with Vodafone (UK) from October 2019

Help with my Vodafone (UK) issue
First: share to improve GetHuman3781222's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3781222 may need:
Account holder name, Account number, Billing address, Account phone number, and 4 digit PIN
The issue in GetHuman3781222's own words
Hi, i am currently unable to put a ** pound top up on my phone, when i call the **** service the number hangs up on me after giving me another number to call which is ****** and i read online that when you call that number if you type that number in with the added * then the top up number and a * on the end then you can put the top up on, but when i did that it told me that the PAYT service is unavailable. When i went to put a top up on my vodafone (online) it didn't give me the option and i cannot connect to the my vodafone app because i dont have mobile data network. I really need to put this top up on ASAP because i have a ** pound big value bundle that is going to run out and if i am unable to put the money on then i am going to lose it and i wont be able to have it anymore. This is really stressful so could you try and solve this problem for me please if you need my number to solve the problem it is ***** ******. Could you get back to me ASAP because i would really like this to be solved before i lose it all i want you to do is to fix the **** service because mine is currently unavailable so could you get back to me on how you will resolve this problem. Thank you. Bethany Davies

GetHuman3781222 did not yet indicate what Vodafone (UK) should do to make this right.

How GetHuman3781222 fixed the problem

We are waiting for GetHuman3781222 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Vodafone (UK)'s attention and get better help faster. Tap below to get started.
Having Vodafone (UK) issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Vodafone (UK)

Customer service issue
Reported by GetHuman3781222
Oct 17th, 2019 - 2 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 1051 others
0 customers following this

Timeline

GetHuman3781222 started working on this issue
Oct 17th, 2019 11:32am