I got a text today ******** about my account usage being higher than normal. There has...

GetHuman3757603's customer service issue with Vodafone (UK) from October 2019

Help with my Vodafone (UK) issue
The issue in GetHuman3757603's own words
I got a text today ******** about my account usage being higher than normal. There has been no other warning.**I checked the current bill and it is £***.**. The usual bill is £**.** per month. It lists £***.** 'extra charges' !!!**I have an all-Ireland deal which includes Northern Ireland and the Republic of Ireland: unlimited calls, unlimited texts and *GB of data, plus ***mb roaming. My current data usage is still *.*GB unused.**So I am appalled and baffled as to how the bill can be over £***. I have not even been out of the country in the current billing period of *****-*****.**I also now notice that the network access is suspended - it is emergency calls only, so it looks like I have been cut off. **There is no way I am going to pay this amount. The bill should be as normal £**.**.**I have had terrible experience before trying to talk to customer services by web. I would like an explanation of the bill and for it to be amended to the normal monthly amount.

GetHuman3757603 did not yet indicate what Vodafone (UK) should do to make this right.

How GetHuman3757603 fixed the problem

We are waiting for GetHuman3757603 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Vodafone (UK)'s attention and get better help faster. Tap below to get started.
Having Vodafone (UK) issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Vodafone (UK)

Customer service issue
Reported by GetHuman3757603
Oct 13th, 2019 - a year ago
Not resolved
Seen by 10 customers so far
Similar issue to 1030 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Account phone number
4 digit PIN

Timeline

GetHuman3757603 started working on this issue
Oct 13th, 2019 4:30pm
GetHuman3757603 shared this issue with others over email
Oct 13th, 2019 4:33pm