Mobile number ***********. Account number ********** for mobile wi fi device, contract...

GetHuman-patwestl's customer service issue with Vodafone (UK) from November 2018

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The issue in GetHuman-patwestl's own words
Mobile number ***********. Account number ********** for mobile wi fi device, contract ** Gigabites of data for £**.** pm.*Contract start date ***************** bill £**.*********** bill £**.*********** Cut off debit card payment of £***.** for re connection. Alleged cause excessive data.********* bill £**.*********** bill £***.*********** bill £***.****Usage from my device****** to ***** **.** GB****** to ***** **.** GB****** to ***** **GB device switched off.*I have been unable to access my account to see my bill , but my use of the internet hardly varies and I have never exceeded the upper limit of my allowance. You can see for the first * weeks everything was fine, then, apparently in an afternoon I exceeded my allowance to the tune of £***.**.*Following this the next bill was over the contract amount though my usage was below **GB.*I then had two bills of £*** despite turning my device off on *****. My usage was below **GB for both periods and it is telling to me that the two bills are identical for a period of a whole month and a period of ** days. Amazing coincidence. *I have been charged £*** for * months ** days of internet access. *The only other device I have is a Windows phone it uses about *.* MG of Wi Fi a month.*I should have paid £*** for the period I have had the device, and believe Vodafone owes me £*** I have overpaid

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Vodafone (UK)

Customer service issue
Reported by GetHuman-patwestl
Nov 8th, 2018 - 4 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 329 others
0 customers following this

Timeline

GetHuman-patwestl started working on this issue
Nov 8th, 2018 6:27pm

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