Account number *****************Telephone numbers *********** and *************I wrot...

GetHuman861071's customer service issue with Vodafone (UK) from July 2018

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The issue in GetHuman861071's own words
Account number *****************Telephone numbers *********** and *************I wrote to the Customer Relations Manager (letter dated ********) concerning the very high cost of my last bill and the transference to Onecom. I wrote a letter rather than phoning or an email because I wanted to include copies of all the paperwork I had received concerning this total mix-up, including a copy of my May and June bills plus confirmation of the offer. I am very disappointed that I have not yet received at least an acknowledgement. There was possibly a number that appeared on my phone but I only answer numbers that I recognise. As far as I am concerned the price I agreed to was £** a month for each phone This was to include Unlimited texts and minutes. I wanted to stay with Vodafone, where my bill in May was £*.** (including VAT) for each phone but was moved to Onecom without being asked if that was what I wanted to do. MY bill for June TREBLED to £**.**. I tried visiting a Vodafone shop and on online chat but no-one sorted it out but just gave me a number to ring. I rang that number and the offer I was given was still £** for each phone. I just do not understand what has gone on and feel totally let down and misled. I had been totally happy with Vodafone for a good number of years and feel we had been loyal customers.*I am not prepared to pay over £** a month for our usage as you appear to have much better deals on your web page.**Please can this be sorted out as soon as possible. I would like it to be answered by email, at least in the first place.*I feel at the moment that my only option will be to go to another provider if I am not able to obtain an honest offer that I can trust.**Sylvia Barrow**sylvia.barrow@btopenworld.

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Vodafone (UK)

Customer service issue
Reported by GetHuman861071
Jul 8th, 2018 - 4 years ago
Fixed
Seen by 20 customers so far
Similar issue to 134 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Account phone number
4 digit PIN

Timeline

GetHuman861071 started working on this issue
Jul 8th, 2018 9:08pm
GetHuman861071 indicated the issue is not fixed yet.
Jul 8th, 2018 9:13pm