Account number *****************Telephone numbers *********** and *************I wrot...

GetHuman861071's customer service issue with Vodafone (UK) from July 2018

20 views | 134 similar | 0 following
Help with my Vodafone (UK) issue
GetHuman861071's next move: try calling Vodafone (UK) again.
The best way to get your problem resolved is to tap the button below to start calling Vodafone (UK). We will check on you later to see if it's fixed or needs to be escalated.
The issue in GetHuman861071's own words
Account number *****************Telephone numbers *********** and *************I wrote to the Customer Relations Manager (letter dated ********) concerning the very high cost of my last bill and the transference to Onecom. I wrote a letter rather than phoning or an email because I wanted to include copies of all the paperwork I had received concerning this total mix-up, including a copy of my May and June bills plus confirmation of the offer. I am very disappointed that I have not yet received at least an acknowledgement. There was possibly a number that appeared on my phone but I only answer numbers that I recognise. As far as I am concerned the price I agreed to was £** a month for each phone This was to include Unlimited texts and minutes. I wanted to stay with Vodafone, where my bill in May was £*.** (including VAT) for each phone but was moved to Onecom without being asked if that was what I wanted to do. MY bill for June TREBLED to £**.**. I tried visiting a Vodafone shop and on online chat but no-one sorted it out but just gave me a number to ring. I rang that number and the offer I was given was still £** for each phone. I just do not understand what has gone on and feel totally let down and misled. I had been totally happy with Vodafone for a good number of years and feel we had been loyal customers.*I am not prepared to pay over £** a month for our usage as you appear to have much better deals on your web page.**Please can this be sorted out as soon as possible. I would like it to be answered by email, at least in the first place.*I feel at the moment that my only option will be to go to another provider if I am not able to obtain an honest offer that I can trust.**Sylvia Barrow**sylvia.barrow@btopenworld.

GetHuman861071 did not yet indicate what Vodafone (UK) should do to make this right.

How GetHuman861071 fixed the problem

We are waiting for GetHuman861071 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Vodafone (UK) customer problems.
How Do I Buy a Prepaid Plan from Vodafone?How Do I Get My Vodafone Sim Pin?How Do I Get a Refund from Vodafone?How Do I Cancel My Vodafone Account?How Do I Track My Vodafone Order?
Do you have a customer issue as well?
We can help you get Vodafone (UK)'s attention and get better help faster. Tap below to get started.
Having Vodafone (UK) issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman861071 fixes it.
This email address isn't valid

Vodafone (UK)

Customer service issue
Reported by GetHuman861071
Jul 8th, 2018 - 5 years ago
Seen by 20 customers so far
Similar issue to 134 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Account phone number
4 digit PIN


GetHuman861071 started working on this issue
Jul 8th, 2018 9:08pm
GetHuman861071 indicated the issue is not fixed yet.
Jul 8th, 2018 9:13pm