Vodafone (Mumbai) Customer Service Issues

I recently switched my Vodafone number, XXXXXXX716, from postpaid to prepaid at a Vodafone store. During the process, I noticed that the Vodafone executive overcharged me. They asked for more than the latest bill amount and insisted I recharge with at least a Rs.[redacted] prepaid plan. They mentioned it would take 72 hours for the transition to complete, which seemed excessive compared to Airtel where no minimum prepaid plan is needed for porting. It's frustrating to experience overcharging and delays with Vodafone's porting procedure.

I purchased my TCL TV, model `43S4, on 31/3/[redacted] with a 3-year guarantee. The Bar Code is: APB13071C-[redacted]. Unfortunately, on 15/4/[redacted], the TV stopped working. I promptly contacted their customer service and a technician came on 16/4/[redacted]. After examining the TV, he mentioned that a card needed replacement and it might take 7 to 10 days. I was given Mr. Ritesh's mobile number for updates. Despite being told the part would be installed on 25/4/[redacted], there has been no progress. Multiple attempts to reach out to Ritesh have been unsuccessful. I reached out to their back office, who mentioned they will inquire with the Technical Service center and get back to me. This experience has left me disappointed, especially after TCL's claims of being the top-selling TV brand worldwide. I am regretful and dissatisfied with my TCL TV purchase.

During these challenging times, it is crucial for companies to show understanding and compassion. Regrettably, Vodafone mistakenly converted my loyal postpaid number of 6 years into a prepaid number assigned to someone in Kolkata. This error has resulted in me receiving unsettling random calls and has caused significant distress. Despite my numerous attempts and visits to their store, each time I was falsely reassured that the issue would be resolved. Given that my number is tied to my bank account and professional contacts, this mix-up has created serious inconvenience. Despite my efforts to pay my bill online, I have been forced to visit the store in person each month due to the online system recognizing my postpaid number as prepaid, making it impossible for me to settle my bill remotely. Furthermore, Vodafone has taken advantage of this situation by charging me late fees and threatening to suspend my services, jeopardizing my ability to stay in touch as I am currently away from my family. This behavior is utterly disappointing and unacceptable during such a critical period. Vodafonemumbai, Mumbai Vodafoneindia, Vodafoneindia

Dear Sir/Madam, I am MD Basheer, a loyal customer of Vodafone services. I have been using a postpaid mobile number since [redacted] and have been content with your services. However, recently, I noticed an unexpected increase in my mobile bill components. This has left me feeling dissatisfied and uneasy about your services. My average monthly bill is around Rs. [redacted], which can be verified. In June [redacted], I was charged for "value-added services" that I did not request. How can these services be added without my consent and why am I being billed for them? I am seeking clarification on this matter. Please promptly remove the unauthorized value-added services from my bill and refund Rs. [redacted]. If this matter is not resolved quickly, I will be compelled to switch to another mobile network provider. I am unwilling to continue with Vodafone until this issue is addressed appropriately. I will also refrain from making any bill payments until this matter is resolved. I look forward to a resolution from your end. Thank you.

Subject: Urgent Attention Required for Telephone Number [redacted] Dear Vodafone Customer Service, I am writing to address my concerns regarding my telephone number, [redacted], which I have been using with Vodafone for the past 14 years. Despite notifying you over two months ago about network issues and my intention to port out, I have not received any response until recently. A Vodafone representative contacted me promising [redacted] GB of data to retain me as a valuable customer, which I felt was deceptive. To my surprise, on July 28th, I discovered an additional charge of Rs. [redacted] for internet usage on my bill. I have numerous connections under various names, including Banjara Grand Tree Infrastructures and Oayan Property, all of which are unsatisfied with the service provided by Vodafone. I urgently request that this billing discrepancy be rectified promptly, as my data services are crucial for my work. Your immediate attention to this matter is greatly appreciated. Thank you for your prompt assistance.

My phone number is [redacted], and my outgoing services are currently barred due to a dispute regarding outstanding charges on another number, [redacted]. I request the immediate restoration of my outgoing services. Regarding an ISD text scam in October [redacted] on my number [redacted], which I reported to the Vakola police station, the Vodafone Appellate team acknowledged the issue and agreed to reverse the outstanding charges of ₹[redacted]. Despite this agreement, I have received demands for the same amount via text messages and faced service threats, causing distress while my family battled Covid-19. As a loyal Vodafone customer, this treatment has been distressing and led to health issues, financial loss, wasted time with customer service, and depression. I urgently seek resolution and compensation for these distressing experiences.

I have been receiving multiple messages from Vodafone every day, even at 2 o'clock in the morning. Despite making at least 15 complaints to stop these messages, I am still getting them. I have been with Vodafone for three months and recently recharged. If Vodafone refunds my money today, I will change my plan immediately, without waiting for tomorrow. Vodafone's services are frustrating, as they seem more focused on their own benefits than on customer satisfaction. Choosing Vodafone was a mistake, which I regret, and I will not repeat it. My friends warned me about Vodafone, but I ignored their advice and now I regret it.

I paid Rs.99 on November 22, [redacted], for my Vodafone number [redacted]. Unfortunately, the balance is still showing as zero, and I am unable to make calls. I have attempted to contact the call center, but have had no luck connecting to a live agent using the numbers provided online. Can you please provide me with a working contact number or assist me via email? Thank you for your support.

On 12 November [redacted], I visited the Vodafone office on Hill Road with two requests: to disconnect my second SIM card and to switch to the Rs [redacted]/- plan and remove international roaming. Unfortunately, during my visit, I encountered some issues that I would like to address. Firstly, the service center did not consider the needs of senior citizens in terms of waiting times. There were prolonged waits and standing periods, which was uncomfortable. Secondly, the staff member who assisted me did not handle my request efficiently. It was implied that multiple visits would be needed to complete a simple task like disconnecting the extra SIM. Eventually, a senior colleague intervened and the issue was resolved. However, despite the resolution, there were errors made in the plan changes, resulting in unnecessary bills. I would appreciate guidance on how to address these problems and prevent further inconvenience.

I have been a loyal Vodafone customer, along with my spouse, for over a decade. Our details are as follows: Smitesh Sonone - [redacted]#### Rupali Smitesh S - [redacted]#### Our recent combined bill is exceptionally high at over 10,[redacted] rupees. While we acknowledge some international usage, the charges of 5,[redacted] and 6,[redacted] rupees seem exaggerated. We urge Vodafone to review and possibly reduce these charges, considering our long-term relationship with the company for more than 12 years. We appreciate your prompt attention to this matter. Smitesh Kalyan, Maharashtra India

Dear all, My Vodafone number, [redacted], has been suspended since I left India in March. I was advised by the Vodafone center to suspend the phone and restart it when I return to India. I am planning to be in Mumbai on 15th June. I kindly request to restart my phone services and will make the payment for the usage. When I checked my billing, it shows a zero balance, but the app indicates it is suspended and asks to pay the bill. I urgently request you to look into this matter and restart my services promptly. This will enable me to use the phone upon landing in Mumbai. Please contact me via email or on my overseas number, +[redacted]14. As a longstanding customer, I expect swift action from your side. Thanks and Regards, Umashanker