Dear sirs,*On September *th, I bought a sim card of Vodafone in Frankfurt, the guy who...

GetHuman-lorguzma's customer service issue with Vodafone (Germany) from September 2018

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Dear sirs,*On September *th, I bought a sim card of Vodafone in Frankfurt, the guy who atended me told me that it would take * to ** hours for the activation, however it never happened.*How I was in Germany for my vacations, the next day I had to travel to Hamburg, and I went to Vodafone in Hamburg, and the seller tried to give me a new sim card, but there were not sim cards with the same price and conditions, so he suggested me to go another store. *In other store, the seller did not help me in anything, he only gave me a phone number to call.*In Berlin the seller called to contact center, and told me that in ** hours would be activated the sim card, but I went to M*nich and nothing.*When I came back to Frankfurt, i went to the same store, and the seller only told me that he cannot do anything, and I needed to call the contact center.*I already came back to Santiago de Chile, and I feel cheated with ** euros that nobody could solve. So please I need my money back, it is incredible that nobody had helped me, a change of sim card it would been easier, but now I need my money back.*I hope a prompt response.*Best regards,*Lorena Guzm*n
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Vodafone (Germany)

Customer service issue
Reported by GetHuman-lorguzma
Sep 25th, 2018 - 4 mons ago
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Sep 25th, 2018 2:40pm