Purchased a callya DATA pack from Vodafone Frankfurt on ********.*Paid ** euros for * m...

GetHuman-cobble's customer service issue with Vodafone (Germany) from June 2018

Help with my Vodafone (Germany) issue
The issue in GetHuman-cobble's own words
Purchased a callya DATA pack from Vodafone Frankfurt on ********.*Paid ** euros for * mths and plan was to automatically pay ** euro each month. Was assured the pack would work throughout EU.*I am now in Portgugal and first month has been used and still have ** euros credit but not able to connect to the Internet. The credit is not being automatically used to pay for the next month.*I need this to be fixed please.*Vodafone Germany website is only in German so I can't use it because I don't speak German. I don't have a phone package with calls just data.
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Vodafone (Germany)

Customer service issue
Reported by GetHuman-cobble
Jun 30th, 2018 - 10 mons ago
I have an issue with Vodafone (Germany) too
Fixed
Seen by 9 customers so far
Similar issue to 54 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Account phone number
Last 4 digits of Social Security number
Timeline
GetHuman-cobble started working on this issue
Jun 30th, 2018 4:38pm
GetHuman-cobble indicated the issue is not fixed yet.
Jun 30th, 2018 5:54pm
GetHuman-cobble indicated the issue is not fixed yet.
Jul 1st, 2018 5:39pm
GetHuman-cobble indicated the issue is not fixed yet.
Jul 3rd, 2018 9:32pm